Missing Website

  • Resolved Tessila

    (@tessila)


    7 years, 3 months ago

    I just went to go to my website, and it brought me to a weird, different page. It has the correct URL, but it doesn’t show the website. Instead it shows a blank page with two big picture links. One is advertising the Virtue theme (which I’m using), and the other is advertising something else that I can’t figure out. I clicked the two links, but it just reloads that page.
    I can go to my website dashboard (if I type it directly into the URL space), but I can’t go to the website itself. If I try to preview a product or page, it just brings me to a blank page.
    What happened to my website? I just was at it yesterday, and it was just fine. Does it have to do with the email that WordPress sent out about updating the Privacy Policy?

    • This topic was modified 7 years, 3 months ago by Tessila.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    If you view source of your page, you’ll see the following. Try reinstalling your theme via FTP or your hosting control panel.

    <div class="main <br />
<b>Fatal error</b>:  Uncaught Error: Call to undefined function virtue_main_class() in /home/electricchurch/tessilamcleanphotography.blackcoffeeranch.com/wp-content/themes/virtue/front-page.php:61
Stack trace:
#0 /home/electricchurch/tessilamcleanphotography.blackcoffeeranch.com/wp-includes/template-loader.php(74): include()
#1 /home/electricchurch/tessilamcleanphotography.blackcoffeeranch.com/wp-blog-header.php(19): require_once('/home/electricc...')
#2 /home/electricchurch/tessilamcleanphotography.blackcoffeeranch.com/index.php(17): require('/home/electricc...')
#3 {main}
  thrown in <b>/home/electricchurch/tessilamcleanphotography.blackcoffeeranch.com/wp-content/themes/virtue/front-page.php</b> on line <b>61</b><br />
    Thread Starter Tessila

    (@tessila)

    Okay, what exactly does that mean when you say, “via FTP or my hosting control panel”?

    According to Sucuri, tour site has been hacker, https://sitecheck.sucuri.net/results/tessilamcleanphotography.blackcoffeeranch.com/.
    Carefully read an do as told on https://codex.www.ads-software.com/FAQ_My_site_was_hacked

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Well, you’re going to learn a lot about FTP to clean up your site. (Thanks, staarmees, for running it through the Sucuri checker.) If you don’t know how to FTP to your site, please contact your host.

    HOWEVER, when I view the “view payload” links from Sucuri, they’re just the error messages I noted above.

    You need to download a new copy of your theme from wherever you got it in the first place, unzip it locally, then upload it to replace what’s in wp-content/themes/virtue on your host.

    Thread Starter Tessila

    (@tessila)

    Okay, I just re-installed the theme and re-activated it, and now I can see my site, but now my menu is gone.

    Thread Starter Tessila

    (@tessila)

    Never mind. I got it. I assigned the menu location. The whole website’s in working order again.

    Thank you both for your help! I really appreciate it.

    • This reply was modified 7 years, 3 months ago by Tessila.
Viewing 6 replies - 1 through 6 (of 6 total)
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