Mistake region check

Hi,
Do you use “Country Blocking” premium feature? if so, then please open a ticket at https://support.wordfence.com regarding this question as we aren’t allowed to provide support for premium customers here in the forums.

Otherwise, please share a screenshot showing the blocking page that your staff member got while accessing your website, it should include the reason for getting blocked so I can investigate further.

Thanks.

• This reply was modified 7 years, 10 months ago by wfalaa.

Hello,

Thank you for you reply kindly.

I don’t use premium.
The screen shot is below.

https://www.dropbox.com/s/870ycfljtz6b3h4/16122317_1423328287711955_306900515_o.png?dl=0

Thank you,

So, you have “Participate in the Real-Time WordPress Security Network” option enabled and that’s why this user gets blocked, it seems that his IP was involved in some sort of malicious activity, for him, I suggest checking “How to Secure Your WordPress Working Environment” article, especially “using a VPN”.

Thanks.