Mobile App Two-Factor

  • Resolved ae3erdion

    (@ae3erdion)


    1 year, 8 months ago

    I got this error while trying to log in on my wp dashboard.
    “Mobile App Two-Factor is temporarily unavailable. Please try another Two-Factor method or contact the site administrator.”
    I would like to know if this is an issue that would be fix soon, or do I need to make the changes to log in.

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @ae3erdion,

    Please enable the plugin Debug menu option as described in this FAQ entry. Then navigate to the Security->Debug menu option.

    In the (first) section named System Info scroll down and lookup the value specified for “Features:” under the ### iThemes Security ### header.

    Does it say:

    Features: enable_encryption

    +++ To prevent any confusion, I’m not iThemes +++

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @ae3erdion, we aren’t aware of issues related to the Mobile App 2FA at the moment, but we received past reports about this error, and it’s usually resolved by setting up a new Mobile App secret key. Please try to set a new one using these steps and observe for a couple of days if the error persists

    1. Delete?the old key from your Authenticator App
    2. Click the “Generate new secret” button in your WordPress User Profile > Two-Factor Authentication Options
    3. Scan?the new code in your Authenticator App to register the new key

    I look forward to your response.

    I had the same issue and your advice worked for me, thank you Chandelierrr. The only thing you need to add to your advice is a way to access the site while the 2FA is not working. I used this to help me: https://help.ithemes.com/hc/en-us/articles/360021124173

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @man-with-a-view, you’re welcome, and thanks for letting me know. Awesome job on finding the article – I’ll keep this in mind!

    To @ae3erdion, I hope the information provided helped resolve your issues. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

    @shanedelierrr I had the same issue and your solution worked for me.

    We’re having the same issue with iThemes Pro on one of our multisite installs (though not all). Generating a new secret doesn’t seem to be resolving it. Any suggestions for a solution would be great.

    Just ran into this issue as well. Have to find a way to get logged in to do this. Any chance this problem is continuing to be looked into?

    Hi @jeffscroggs,

    As you can see this topic has been marked as “Resolved”. As per the forum guidelines FAQ it’s probably best to open a new topic.

    To be able to access the WordPress Dashboard while having 2FA problems simply follow the instructions from the FAQ below:

    How Do I Disable All Features If I Can’t Access My Site?

    +++ To prevent any confusion, I’m not SolidWP +++

    • This reply was modified 1 year, 1 month ago by nlpro.
Viewing 8 replies - 1 through 8 (of 8 total)
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