mobile menu does not open

  • Resolved blackbetty69

    (@blackbetty69)


    1 year, 2 months ago

    Hello,
    I’m working on version 4.3.1 of the responsive menu
    Since this update, the menu no longer opens on the phone.
    It opens when I’m working on a computer and I’m in “phone view” but the submenus are not accessible.

    Thanks for your help

    • This topic was modified 1 year, 2 months ago by Jan Dembowski. Reason: Moved link to link field

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Dear @blackbetty69 ,

    Hope you are doing well.

    Thanks for reaching out to us.

    Can you please share your website URL first so I will check and help you to fix the issue.

    Looking forward to your reply.

    Regards,
    Sumit

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I moved the link to the link field.

    Dear @blackbetty69 ,

    Can you please disable the caching plugin on your website and then check.

    Hope your issue will get resolved.

    Let me know if you need more help.

    Regards,
    Sumit

    Thread Starter blackbetty69

    (@blackbetty69)

    Hello, as requested I deactivated the caching plugin which is WP optimize version 3.2.18 but it doesn’t change anything. Is there another solution?

    Thread Starter blackbetty69

    (@blackbetty69)

    On the other hand, I’ve just tried it on Edge, the site works fine, but it doesn’t work on Safari or Chrome.
    How can I make it work on all browsers, please?

    Dear @blackbetty69 ,

    As I check on my side the menu is working fine. I request you to please clear the server-level and browser-level cache and then check.

    Let me know if you still face the same issue.

    Regards,
    Sumit

    I have had the exact same problem with the last release (4.3) where my mobile dropdown menus do not drop down any more. This was working fine before, but now stopped working. My URL is interiology.com. I am running caching software, Breeze, on my Cloudways server. I’ve run the caching software for the past few years with Responsive Menu Pro and have had no issues.

    As suggested, I disabled Breeze and the drop down menus now work, however, I really need to have the caching plugin activated for the site to run efficiently. Can this be looked into?

    Thread Starter blackbetty69

    (@blackbetty69)

    (@sumitsanadhya) everything is ok now. Have a good day

Viewing 8 replies - 1 through 8 (of 8 total)
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