Mobile menu doesn’t display

Hi there @gretelcrespo,

The changes you’ve been making to switch from Mailchimp to Acymailing and the update to Google reCAPTCHA from V2 to V3 may or may not be related to the issue, however, to have a better understanding of your site, could you please share with us your system status report, which you can find via WooCommerce > Status > Get system report > Copy for support.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hello,
Thank you so much for your answer.
I have done what you asked. I hope I have done well thanks to your instructions.
Hopefully this information can clarify the problem.
Thanks again for your attention.

` WordPress Environment

WordPress address (URL): https://www.suenhosblanditos.es
Site address (URL): https://www.suenhosblanditos.es
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 192 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.9
PHP Post Max Size: 30 MB
PHP Time Limit: 30
PHP Max Input Vars: 12000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.10.2-MariaDB-1:10.10.2+maria~deb11
Max Upload Size: 30 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.5.2
WC Database Prefix: wp_
Tama?o total de la base de datos: 230.33MB
Tama?o de los datos de la base de datos: 150.79MB
Tama?o del índice de la base de datos: 79.54MB
wp_woocommerce_sessions: Datos: 5.51MB + índice: 0.18MB + Motor MyISAM
wp_woocommerce_api_keys: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_downloadable_product_permissions: Datos: 3.95MB + índice: 3.25MB + Motor MyISAM
wp_woocommerce_order_items: Datos: 1.38MB + índice: 0.75MB + Motor MyISAM
wp_woocommerce_order_itemmeta: Datos: 11.99MB + índice: 5.95MB + Motor MyISAM
wp_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
codigo_paises: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
e2_usermeta: Datos: 6.90MB + índice: 3.80MB + Motor MyISAM
wp_actionscheduler_actions: Datos: 0.15MB + índice: 0.07MB + Motor MyISAM
wp_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_actionscheduler_logs: Datos: 0.10MB + índice: 0.07MB + Motor MyISAM
wp_acym_action: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_automation: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_campaign: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_condition: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_configuration: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
wp_acym_custom_zone: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
wp_acym_field: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_followup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_followup_has_mail: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_acym_form: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_history: Datos: 1.47MB + índice: 0.00MB + Motor InnoDB
wp_acym_list: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_acym_mail: Datos: 4.48MB + índice: 0.02MB + Motor InnoDB
wp_acym_mailbox_action: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_mail_archive: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_mail_has_list: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_acym_mail_override: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_mail_stat: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_plugin: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_queue: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_acym_rule: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_segment: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_step: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_tag: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_acym_url: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
wp_acym_url_click: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_acym_user: Datos: 3.23MB + índice: 1.20MB + Motor InnoDB
wp_acym_user_has_field: Datos: 18.31MB + índice: 14.36MB + Motor InnoDB
wp_acym_user_has_list: Datos: 2.14MB + índice: 4.30MB + Motor InnoDB
wp_acym_user_stat: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_cmplz_cookiebanners: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_cmplz_cookies: Datos: 0.02MB + índice: 0.00MB + Motor MyISAM
wp_cmplz_services: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_commentmeta: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_comments: Datos: 2.89MB + índice: 1.11MB + Motor MyISAM
wp_edd_adjustmentmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_adjustments: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_customermeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_customers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_customer_addresses: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_customer_email_addresses: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_logmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_logs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_logs_api_requestmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_logs_api_requests: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_logs_file_downloadmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_logs_file_downloads: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_notemeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_notes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_notifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_ordermeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_orders: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_order_addresses: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_order_adjustmentmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_order_adjustments: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_order_itemmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_order_items: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_edd_order_transactions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_failed_jobs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_huge_itgallery_gallerys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_huge_itgallery_images: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_huge_itgallery_like_dislike: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailchimp_carts: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_mailchimp_jobs: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_options: Datos: 4.39MB + índice: 0.43MB + Motor MyISAM
wp_pmxi_files: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_pmxi_hash: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_pmxi_history: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_pmxi_images: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_pmxi_imports: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_pmxi_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_pmxi_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_postmeta: Datos: 40.51MB + índice: 16.53MB + Motor MyISAM
wp_posts: Datos: 5.05MB + índice: 4.93MB + Motor MyISAM
wp_queue: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_redirection_404: Datos: 0.92MB + índice: 0.15MB + Motor MyISAM
wp_redirection_groups: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_redirection_items: Datos: 0.00MB + índice: 0.02MB + Motor MyISAM
wp_redirection_logs: Datos: 0.07MB + índice: 0.02MB + Motor MyISAM
wp_related_post_stats: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_smush_dir_images: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_termmeta: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
wp_terms: Datos: 0.03MB + índice: 0.07MB + Motor MyISAM
wp_term_relationships: Datos: 0.05MB + índice: 0.09MB + Motor MyISAM
wp_term_taxonomy: Datos: 0.03MB + índice: 0.03MB + Motor MyISAM
wp_tm_taskmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_tm_tasks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_usermeta: Datos: 17.19MB + índice: 9.52MB + Motor MyISAM
wp_users: Datos: 1.87MB + índice: 1.82MB + Motor MyISAM
wp_wc_admin_notes: Datos: 0.08MB + índice: 0.00MB + Motor MyISAM
wp_wc_admin_note_actions: Datos: 0.04MB + índice: 0.01MB + Motor MyISAM
wp_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_customer_lookup: Datos: 0.59MB + índice: 0.36MB + Motor MyISAM
wp_wc_download_log: Datos: 1.25MB + índice: 1.05MB + Motor MyISAM
wp_wc_order_addresses: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_order_coupon_lookup: Datos: 0.04MB + índice: 0.07MB + Motor MyISAM
wp_wc_order_operational_data: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_order_product_lookup: Datos: 1.38MB + índice: 1.06MB + Motor MyISAM
wp_wc_order_stats: Datos: 0.77MB + índice: 0.46MB + Motor MyISAM
wp_wc_order_tax_lookup: Datos: 0.48MB + índice: 0.51MB + Motor MyISAM
wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
wp_wc_product_download_directories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_product_meta_lookup: Datos: 0.01MB + índice: 0.03MB + Motor MyISAM
wp_wc_rate_limits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpc_accesslocks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpc_login_fails: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpforms_payments: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpforms_payment_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpforms_tasks_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpmailsmtp_debug_events: Datos: 0.23MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yoast_indexable: Datos: 0.38MB + índice: 0.12MB + Motor MyISAM
wp_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor MyISAM
wp_yoast_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_yoast_primary_term: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_yoast_seo_links: Datos: 0.25MB + índice: 0.06MB + Motor MyISAM
wp_yoast_seo_meta: Datos: 0.04MB + índice: 0.04MB + Motor MyISAM
wr_historic: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
yz_usermeta: Datos: 11.83MB + índice: 6.59MB + Motor MyISAM Post Type Counts

action-box: 1
aigpl_gallery: 4
attachment: 4284
custom_css: 1
custom-slider: 1
customize_changeset: 4
mc4wp-form: 1
modula-gallery: 1
nav_menu_item: 21
page: 38
post: 69
postman_sent_mail: 14
product: 209
psfb: 1
revision: 177
rmp_menu: 2
robo_gallery_table: 1
shop: 4
shop_coupon: 28
shop_order: 10830
shop_order_refund: 25
spucpt: 4
testimonial: 5
wp_global_styles: 1
wpforms: 4
wplp-news-widget: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (26)

AcyMailing integration for WooCommerce: por AcyMailing Newsletter Team – 5.3
AcyMailing: por Equipo de AcyMailing Newsletter – 9.2.0
CAPTCHA 4WP: por Melapress – 7.4.0
Async JavaScript: por Frank Goossens (futtta) – 2.21.08.31
Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.5.6
Contextual Related Posts: por WebberZone – 3.4.2
Loco Translate: por Tim Whitlock – 2.6.6
Magic Action Box: por Prosulum
LLC – 2.17.2

Mailchimp for WooCommerce: por Mailchimp – 3.6
Manage Notification E-mails: por Virgial Berveling – 1.8.6
PayPal for WooCommerce: por Angell EYE – 1.5.7
Popups - WordPress Popup: por timersys – 1.9.3.8
Redirection: por John Godley – 5.4.2
Image and video gallery from Google Drive: por Junák - ?esky skaut – 2.13.9
UpdraftPlus - Backup/Restore: por UpdraftPlus.Com
DavidAnderson – 1.23.16

Checkout Field Editor for WooCommerce: por ThemeHigh – 2.0.0
WooCommerce - Autocomplete Orders: por Serious Plugins – 1.1.4
WooCommerce Sales By Location Report: por ChuckMac Development – 1.3.2
WooCommerce: por Automattic – 8.5.2
WordPress Importer: por wordpressdotorg – 0.8.2
Yoast SEO: por Equipo Yoast – 21.9.1
WP Extended Search: por 5um17 – 2.1.2
WP Mail SMTP: por WP Mail SMTP – 3.11.1
WP-Optimize - Clean, Compress, Cache: por David Anderson
Ruhani Rabin
Team Updraft – 3.3.0

WP Super Cache: por Automattic – 1.11.0
WPForms Lite: por WPForms – 1.8.6.4 Inactive Plugins (7)

Advanced Google reCAPTCHA: por WebFactory Ltd – 1.18
Import and export users and customers: por codection – 1.25.1
PlanSo Forms: por PlanSo.de – 2.6.3
Simple Google reCAPTCHA: por Michal Novák – 4.0
Smush: por WPMU DEV – 3.15.4
WooPayments: por Automattic – 7.1.0
WP-Sweep: por Lester 'GaMerZ' Chan – 1.1.8 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Base de la tienda: #157 - /patrones-amigurumis/
Carrito: #10 - /carrito/
Finalizar compra: #159 - /finalizar-comprar/
Mi cuenta: #160 - /mi-cuenta/
Términos y condiciones: #210 - /politica-de-privacidad/ Theme

Name: Storefront
Version: 4.5.4
Author URL: https://woo.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-01 00:08:38 +01:00
Options: ?
Notes: 190
Onboarding: completed Action Scheduler

Completo: 368
Oldest: 2024-01-01 00:21:40 +0100
Newest: 2024-01-31 16:42:02 +0100

Fallida: 58
Oldest: 2023-01-12 03:09:20 +0100
Newest: 2024-01-31 02:35:57 +0100

Pendiente: 7
Oldest: 2024-02-01 00:45:23 +0100
Newest: 2024-02-04 21:12:58 +0100 Status report information

Generated at: 2024-01-31 22:14:45 +01:00
`

Hi again @gretelcrespo,

Thank you for sharing your system status report with us. I was unable to replicate the issue from my end. In that case, please perform a conflict test (on a staging site) as describe in our guide here: https://woo.com/document/how-to-test-for-conflicts/.

Let us know if the issue persists.

Thanks for the reply.

I have made the staging site with the wp staging plugin, but I am afraid that it will not be possible for me to do the checks since if I am logged in the mobile menu works. It is when I am not logged in that it does not open and in the staging site you have to be logged in, am I wrong?

Is there anything I can do to make changes while logged in and test the menu without being logged in?
I’m sorry for the inconvenience.
Thanks for your attention.

Hello again,
Although I have not been able to do tests on the staging site, I have done them on the website itself and in principle I have found the problem. This is the WP-Optimize plugin in the option to minimize the cache Process JavaScript files. I disabled it and the mobile menu worked. My knowledge is too limited to understand why and I’m still not sure if this won’t lead to more failures, but I’ll let you know in case it helps.
Thanks for everything.

Hey @gretelcrespo ??

I’m really glad to hear that you managed to identify what has been causing the issue – nice work!

Also, thanks for sharing your finding with us here, this may be helpful for others experiencing this same issue, looking for a solution.

On the other hand, it may be best to reach out to the WP Optimize support team if you need any further help with this, as they know their plugin better than anyone else ??

Here is a direct link to their support forum:

• WP Optimize Support Forum

Hope this helps!