Mobile Multi-Step Checkout Step 2 Defaults to the bottom of the page

  • kreish29

    (@kreish29)


    3 years ago

    Thanks for fixing the multi-step checkout issue for guests. There was a previous thread about the mobile checkout second step defaulting to the bottom of the page.

    It was mentioned this was fixed, but I am experiencing the exact same issue as of today after taking the latest update. So I am running Version 3.1.4.

    Please help, because this is a major piece of friction in the checkout process.

    Also the other thing I noticed on Mobile is it seems to “Zoom” when you click into a field and then significantly reduces the visibility of the page. This makes it very difficult to navigate because you loose sight of where you are in the process. The Mobile page seems plenty zoomed by default, I would recommend “Unzooming” altogether, or a “Zoom Reset” when moving to the next step of the process so you don’t have to manually zoom back out to see the entire screen. Unfortunately users aren’t usually that savvy and it is going to confuse them.

    • This topic was modified 3 years ago by kreish29.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Abhishek

    (@abhikr781)

    Hello,

    I have passed the issue to the concerned dev team to look into it.

    I would request you to please share a short video of the issue or related snapshots.

    Thank you so much for your feedback, in case you notice anything else, please let us know.

    Thread Starter kreish29

    (@kreish29)

    Hello,

    I have a video for you, how should I attach it?

    You can put it on google drive and share the URL.
    Ir you can also use any other platform like Vimeo or youtube.

    Thread Starter kreish29

    (@kreish29)

    Here is that video: https://1drv.ms/v/s!AsZ3bmoS0N2XgSIMNMYQcH_95PmR

    I tried to also show the zoom in, although on the page I did it, it didn’t have as big of an impact, but when on a page with more fields it is a pain because the screen is already pretty well zoomed.

    Thank you!

    Thread Starter kreish29

    (@kreish29)

    Any updates on this? Thank you!

    Thank you for sharing the video of the issue.
    Will check with the dev team and get back to you.

    Thread Starter kreish29

    (@kreish29)

    Just wanted to update. I just installed the newest update, and this is still doing it. I was also able to reproduce it on a Desktop. So basically if the screen is small enough to scroll down on step one, it leaves you at the bottom for screen two.

    Hello,

    I have escalated the issue to the concerned dev team to look into it.
    We will try to fix this in our upcoming version.

    Thank you so much for reporting the issue.

Viewing 8 replies - 1 through 8 (of 8 total)
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