mobile number showing up

  • Resolved flytodigital

    (@flytodigital)


    3 years ago

    Good Morning and thank you in advance for your help.

    I have installed whats up app plugin Join.chat, in this website and when I open the chat I can see the mobile number, I want the name of the agency instead.

    I want the name of the agency to show up instead of the full mobile number,

    How can I set it up?

    thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor davidlillo

    (@davidlillo)

    Hi @flytodigital
    The behavior you comment is no longer dependent on our plugin, as it occurs when the WhatsApp API is triggered. To prevent the phone from appearing the Agency would have to have a verified WhatsApp Business number. I leave you this example, it is the WhatsApp Business phone Movistar, as you will see the link is the same that triggers Joinchat, but in this case you can not see the number, only the name of the company and the green check: https://wa.me/34638101004
    Here WhatsApp explains the verification issue: https://faq.whatsapp.com/general/verified-business-account/

    Thread Starter flytodigital

    (@flytodigital)

    ok thank you I will check it out and let you know.

Viewing 2 replies - 1 through 2 (of 2 total)
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