Mobile pop up not showing

  • Resolved mars999

    (@mars999)


    1 year, 10 months ago

    Everything is working fine but when I click on mobile nothing happens.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @mars999,

    Thank you for the topic.

    I am not sure I understand the problem you are experiencing correctly.?
    Please let us know whether you mean the following.?
    You have set On Click for the Popup Trigger and by clicking on that particular element the popup can’t be opened on mobile.

    Please provide us with the following information for further investigation of your case.?

    1. The link, where the given popup is enabled.?
    2. Show us where we need to click to open the popup.?
    3. Let us know whether you are using a Cache plugin on the page where the given popup is enabled or not.?
    If yes, then clear caches for the mobile version as well.?

    Looking forward to your reply.

    Thank you.

    Thread Starter mars999

    (@mars999)

    In the website I provided the books all have a button called “Dettagli”. That should be opened

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mars999,

    Thank you for your reply.

    I want to mention, that you need to insert the ID/class of that button into the CSS selector(s) for trigger click option and choose On Click for the Popup trigger option.
    In your particular case, you can insert the ID of that button: #gelosia

    See the screenshot below:

    View post on imgur.com

    You can check out this video tutorial for more information:
    https://www.youtube.com/watch?v=YTB5_J74AIg

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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