Mobile Product Preview

  • Hello Team,

    After the latest theme update, I’ve noticed an issue with product preview keeps on loading on Mobile while using the default internet browser ( Samsung ) but on the same mobile if I use another browser like google chrome for example it works just fine.

    please advise

    Thank you

Viewing 1 replies (of 1 total)

  • Hello @shoptak,

    Please share a live URL from your issue.

    I fully examined the issue you have raised on this topic and could not see it on my end. For troubleshooting, please do the following steps and let me know the results:

    1- Head over to WP Dashboard > Plugin.
    2- Deactivate all plugins.
    3- Then, first activate the Ocean Extra plugin.
    4- Check your issue.
    5- Then, activate your plugins one by one
    6- After activation of any plugins, check your issue

    Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

    Please keep us posted.

    Best Regards

Viewing 1 replies (of 1 total)
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