• Resolved skyagencygroup

    (@skyagencygroup)


    Hello,
    I have a problem on my mobile version of the form. When I click a popup button and I wannt to choose a date from the calendar I cant see the half of the calendar. And one more problem on the mobile version I can see the default options on the time picker. I cant click to open the calender also. You can see the problem on the following link where I uploaded the picture: https://ibb.co/80Qycw7


    I will be glad if someone can help me. Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @skyagencygroup

    I hope you are doing well today.

    We had some reports in the past related to select fields and calendar placed in Elementor pop-ups, but that issue was solved already in the last updates. Can you place your form on some test page, without a popup, and see if you can replicate the same issue with both fields?

    Please let us know about the results. Also, if you will not be able to replicate this issue outside the popup, please export your form into Google Drive and share a link in your next reply.

    Kind Regards,
    Kris

    Thread Starter skyagencygroup

    (@skyagencygroup)

    Hi,
    Thanks for the response.
    The problem is only when I click a button for a popup. I have a contact form in my contact page and there is no problem whit the form at all. The problem appears only when I open a popup with a button.
    There is the google drive link with the problems in the form.
    https://drive.google.com/file/d/1LVzxiN7eEt1TNei63Y_Q01fYLeq-5dcs/view?usp=drive_link
    The problems:
    1. Cant click the calendar “button” to open the calendar.
    2. The default parameters which in my keys are 10 for the hours and 00 for the minutes are displayed unther the actual dropdown menu.

    Kind Regards,
    Birol

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello Birol,

    Thank you for sharing the form file. I wasn’t able to replicate the same behavior on a lab site. However, when reviewing it on your site, I’ve noticed that sometimes these elements appear fine:

    https://prnt.sc/8zJ0Vf1-TM8r

    This might be happening due to the some form elements being cached.

    Could you please test it after enabling “Load form using AJAX“, and “Prevent page caching on form pages” options in Behavior >> Rendering section of the Edit Form page:
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#rendering

    If the issue persists, please also try deactivating features under “Ongoing Experiments” in Elementor >> Settings >> Features.

    I hope this helps. Let us know how it goes.

    Best Regards,
    Dmytro

    Thread Starter skyagencygroup

    (@skyagencygroup)

    The Problem is finally fixed with the “Load form using AJAX” option. Thanks a lot for the support.

    Kind Regards,
    Birol

Viewing 4 replies - 1 through 4 (of 4 total)
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