Hi?@shekharsharad ,
Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the ShopEngine Plugin.
Responsive issues were appearing due to the theme you’re using that we already mentioned. After that, you faced another issue with Product Carousel, and the solution was already provided by our Support forum. Still, your issue is under our observation, we’re working on that.
We always value our customer feedback. There are a lot of themes in the open sources. If any issues come up with the Theme compatibility, we tried to fix that in no time and release that in the next update.
Sometimes this kind of issue can happen due to environmental conflicts. We have found your ticket in our support center and we’ve provided the solution for two issues, we’re working on your third issue. It’s working fine in our environment. But the issues are appearing on your environment end.
But, what disappoints us a bit is suddenly you’ve rated us one star! A one-star review can directly affect the reputation. I hope you can understand.
I hope you will rethink the review after getting a resolution from us. Expecting your kind cooperation in this matter and we are always ready to assist you.
Best Regards,
Arif
