Mobile Theme Not Working

  • Resolved TomUsher

    (@tomusher)


    8 years, 3 months ago

    URL: https://propertypak.com/
    Mobile Theme is the only Jetpack (Version 4.2.1) module enabled.
    The site is using a 2011 Child Theme.

    I think the Mobile Theme had been working perfectly, but it’s possible that the last Jetpack update(s) (if memory serves, there were two rather recently) broke things rather than the WP update. After updating WordPress, I visited the site and clicked to see the mobile version. It didn’t work. I’m using Chrome’s Developer lools “Toggle device tool” to check it.

    Steps I tried:
    I deactivated all other plugins (network and individual site at the same time). That didn’t work.
    I rolled back Jetpack to whatever version was current on June 21. That didn’t help either.
    I switched Themes to 2011. Didn’t help.
    I switched to 2015. With Jetpack and Mobile Theme enabled or disabled, 2015 served up the same mobile version.
    I also optimize the database, as that sometimes clears up mysteries.

    Rather than try anything further, I thought it best to give you the URL to look at things, as it may be something you spot right away.

    Jetpack is network activated, and the Mobile Theme is enabled.

    If I need to turn on the Debugger module, per https://www.ads-software.com/support/topic/official-jetpack-support-resources-1, I’m certainly willing.

    Also, there is no site caching. I got rid of caching because of all the conflicts with the Mobile Theme.

    I did tweak files /wp-content/plugins/jetpack/modules/minileven/theme/pub/minileven:
    footer
    functions
    header
    style

    However, I have not overwritten any of the Mobile Theme files currently enabled.

    For previous Jetpack updates, I was simply overwriting those four files with consistently successful outcomes.

    There’s only so much I know about php. Creating a plugin calling a function to handle those four files is more than I wanted to bite off.

    I sure wish the Jetpack Mobile Theme were able to be split off/standalone so that every time Jetpack updates, the mobile theme wouldn’t.

    Thanks in advance for your assistance.

    https://www.ads-software.com/plugins/jetpack/

Viewing 15 replies - 1 through 15 (of 15 total)

  • I’m having a similar issue since the most recent updates. I updated to the newest wordpress and the newest jetpack at the same time and now the mobile theme doesn’t load.

    I also would love it if the mobile theme were split off as I also modify the header file and it gets re-written every time Jetpack updates.

    The site I manage with the issue is:

    babysideburns.com

    Please help!

    Strange. I tried rolling back my Jetpack update to 4.1.1 and it is still not loading the mobile theme. It also looks like I’m still on WordPress 4.5.3.

    As for caching, I’m using Godaddy managed wordpress hosting, which does use caching. I’m assuming they didn’t change something to mess up the mobile website caching, but that is a possibility.

    Now I’m not sure what is causing the problem. But no mobile theme and no option to switch to mobile theme at the bottom of the desktop theme.

    Any suggestions?

    I’m having the same issue – updated to 4.6 and the corresponding Jetpack updates last night, and the mobile theme isn’t working. I’ve tried turning off the mobile theme in Jetpack settings and turning it back on. We do use WP Super Cache with the Jetpack plugin enabled, but I’ve confirmed it’s correctly generating separate mobile cache files as before, it’s just that the desktop theme is being served to all browsers.

    Have tried turning the Jetpack plugin itself off and back on; currently waiting for the person with the Jetpack account to log it back in.

    Site is https://www.angrymetalguy.com/.

    Logged back into Jetpack and the issue is still happening. Double checked the settings in the database for the mobile theme are correct.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thank you all for the reports! We’re looking into the issue at the moment, and will release a Jetpack update soon to address the issue.

    You can follow our progress here:
    https://github.com/Automattic/jetpack/pull/4866

    If you feel comfortable editing PHP files, you can apply the patch on your own site. 2 files will need to be updated:
    https://github.com/Automattic/jetpack/pull/4866/files

    Thread Starter TomUsher

    (@tomusher)

    If you feel comfortable editing PHP files, you can apply the patch on your own site. 2 files will need to be updated:
    https://github.com/Automattic/jetpack/pull/4866/files

    That crashed my site.

    Also, only one file shows there (as of this post).

    Anyway, I’m relieved that it’s not just me and that the team is on it!

    Thread Starter TomUsher

    (@tomusher)

    Okay, I altered the wrong file.

    I was at wp-content/plugins/jetpack/modules/minileven

    When I altered minileven.php at wp-content/plugins/jetpack/modules, it worked.

    I’m restored.

    Thread Starter TomUsher

    (@tomusher)

    For those who don’t want to wait but are timid, just copy and paste this:

    https://raw.githubusercontent.com/Automattic/jetpack/4d001278bf5ed3677cb97a13a2577da93ffbaccf/modules/minileven.php

    into minileven.php at wp-content/plugins/jetpack/modules.

    Make a backup of minileven.php if you’re worried.

    Or, just save https://raw.githubusercontent.com/Automattic/jetpack/4d001278bf5ed3677cb97a13a2577da93ffbaccf/modules/minileven.php to your hard drive and upload it to wp-content/plugins/jetpack/modules and overwrite the existing one, which you can name something else there if you want to be able to rename it back (but I don’t think you’ll need to or want to).

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Everyone: We fixed this issue in Jetpack 4.2.2 – please update the plugin and let us know if you still have trouble. You may need to clear your phone’s browser cache and flush the cache if you’re using a caching plugin on your site.

    I hope that helps! Marking as resolved as we fixed this bug.

    I updated 2 testimonials to my clients site and that’s it, and now mobile site will not work. its not mobile friendly anymore. Help?
    I did not touch any mobile settings, I went and reverted test. page back to before I updated it but still mobile site is non responsive.
    site is https://www.carolinaclassicdragons.com
    Help

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @canden Could you please start your own thread, as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#new-post

    Thank you!

    hi
    I have updated to latest version of Jetpack (4.9) and facing issue regarding display of mobile theme. I have also tried to enabled “Optimize your site for smartphones” under Settings > Writing >Theme Enhancement……but in vein
    So I switched to another plugin so that mobile users don’t face any issue regarding view.
    kindly solve the issue.
    the site is https://www.technotrait.com/
    I am also using w3 total cache Plugin.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @rafaqatali Could you please start your own thread, as I mentioned above?

    In that new thread, please let me know if you’ve tried any of the steps I mentioned earlier on this thread.

    Thank you.

    My WordPress website https://profitrade.co is not working. The screen is showing the following message. Please help.

    This page isn’t working

    profitrade.co is currently unable to handle this request.
    HTTP ERROR 500

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    @johnbosco2 – your issue sounds like a problem with your hosting provider – get in touch with them as soon as possible for help in getting your site back online.

    If it ends up being an issue with Jetpack, could you please start your own thread, as per the Forum Welcome?

    https://www.ads-software.com/support/plugin/jetpack#postform

    Thank you!

Viewing 15 replies - 1 through 15 (of 15 total)
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