Mobile version

Hi @emeshto,

The default email templates of our plugin are responsive in design. I have captured the below screenshots from our staging site where you can see the test email and the reminder emails are showing as responsive.
https://www.screencast.com/t/SUIvjcuUb
https://www.screencast.com/t/QQJVGiPa3dNQ

Are you using the default email template or custom email templates? If you are facing an issue with the default email template then please share your website URL with us. So we can abandon a cart on your site and check the problem.

If you are facing an issue with the custom email template then please share the email template code with us by emailing us at “support at tychesoftwares dot freshdesk dot com” so we can check and get back to you with an update on the same.

Hi @priyankajagtap!

Thank you for your kind assistance. Here’ s the link to the shop: https://kimberlywilson.com/product-category/clothing/

It follows the template from the Abandoned Carts plugin.

Any leads to help resolve the issue would be of great help!

Hi @priyankajagtap,

Thank you for your prompt reply. Here’s the shop section of the website: https://kimberlywilson.com/product-category/clothing/

Should I insert css for mobile responsiveness then? Thanks!

Hi @emeshto,

Thank you for sharing the website URL.

I have abandoned a cart on your site today and I checked the reminder email received from your site in the mobile view. I noticed that the reminder email is not displaying properly in the mobile view. But as I mentioned earlier, I am unable to replicate this issue at our end.

Can you please send us the HTML code of your email template by emailing us at “support at tychesoftwares dot freshdesk dot com”? So we can check and get back to you with an update on the same.

Hi @priyankajagtap,

Email sent as requested. Please let me know if you need further details. Thank you!

Hi @emeshto,

Thank you for sending us the email with the requested template code. I will check it and get back to you via our ticketing portal.