Mobile version huge issues.

  • Resolved w05ele71

    (@w05ele71)


    6 years, 8 months ago

    1. Updated images on website do not appear on mobile version of actual website, only on desktop.

    2.Images are NOT adjusted to mobile version. See attached links.

    not adjusted image

    not adjusted image #2

    correct layout

    3.Homepage on mobile version disappeared. See attached links of pictures.

    Where is homepage???

    JetPack has been deactivated multiple times, and reactivated, and reinstalled……., nothing happened! The Theme was reinstalled multiple times, nothing happened! WP was reinstalled multiple times, nothing happened. Health check to find plugin conflict, has been performed multiple times, nothing happened.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • @w05ele71

    We visited the page you mentioned and the site’s home page on a mobile device and they both looked good to us. Both pages matched what we were seeing in a desktop browser and did not match the screenshots you provided with the incorrect image sizes.

    Have you tried clearing your mobile browser’s cache or viewing the site in a different mobile browser (or on a different mobile device)?

    https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    Also, at present, https://www.theshowpetcorner.com is not connected to WordPress.com via Jetpack.

    We suggest contacting your host and explaining that we are unable to access your blog via cURL, which is needed in order to use Jetpack on your site.

    You can pass this information onto them:

    1. We checked for access to xmlrpc.php via browser:

    https://www.theshowpetcorner.com/xmlrpc.php

    That test returned “XML-RPC server accepts POST requests only.” which is a valid result.

    2. We checked via cURL by running the following command from the terminal:

    curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'https://www.theshowpetcorner.com/xmlrpc.php' && echo

    The cURL test returned the following invalid result:

    —————
    HTTP/2 403
    —————

    Please provide this information above to your host so they can correct the server settings and allow cURL access.

    We hope that helps, and if you have additional questions, please let us know!

    Thread Starter w05ele71

    (@w05ele71)

    Thank you for look into this. I had to deactivate and delet JetPack completely which resolved the problem.

    @w05ele71

    We’re glad the image issue is resolved, and if you take the steps we recommended regarding the connection problem, that should be addressed, too.

    If you have any more questions about that once that is done, let us know, and we will be glad to further assist you!

    @w05ele71

    We’re going to mark this as resolved. If you have any further questions, please start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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