Mobile view messed up compared to editing view

I just posted a similar question, my view of the editor is messed up in Safari.

Could these issues be related? What browser are you using?

https://www.ads-software.com/support/topic/product-editor-in-safari-2/

Hi @jesska,

Thank you for reaching out.

I was able to check the shared link you shared using the Chrome browser, but the images displayed just fine from my device. Here’s a screenshot. So that we can have a better visual understanding on this issue, could you please share a screenshot with us? You can a screenshot sharing software like https://snipboard.io/.

As for you @sean-h, I’m not certain if these issues are related, but we’ll be happy to help you troubleshoot this further.

Thank you.

Hi Sean,

Sadly I think yours is a product issues where’s mine is a page issue.

@ckadenge I have attached an image of how it looks on my mobile view: https://snipboard.io/rKOMtN.jpg

Thanks!

• This reply was modified 2 months ago by jesska.

Hi @jesska ,

Just to be sure we’re on the same page: By “Editor”, do you mean the Elementor page editor used for your store?

If that’s indeed the case, it’s important to note that the layout/design is influenced by your Elementor plugin and it could be a case that Elementor isn’t compatible with the generic layout styles in the latest version of WooCommerce. With this in mind, we recommend getting in touch with the Elementor support team to take a closer look into this.

As an interim remedy, you could try adding the following custom CSS to your site:

@media only screen and (max-width: 768px) {
.woocommerce ul.products[class*=columns-] li.product {
    width: 100%;
}
}

Hope it helps!

Hi @riaanknoetze,

So when I am in the elementor editor and set it to mobile view to ensure its all correct (it is), but on actual mobile some of the pages show that weird squished layout. I think the incapability sounds probably right, would that still apply even if I’m using the basic elementor product element?

I added the code in to my site, however didn’t fix the issue ??
Thanks tho!

I think in Elementor Editor, the WooCommerce styles are not being loaded (which is why it looks okay in the editor). When viewing the front-end page through an actual mobile, the WooCommerce styles are being added Elementor isn’t accounting for these.

In terms of the code I sent not working:

• Can you share a screenshot of where you added it? I’m not seeing it show up on the front of https://3dradicalprints.com.au/3d-filament/ either when visiting the page
• Have you cleared any caching on your site? CSS especially are prone to be cached so any changes you added might not be immediately available.

Thanks!

That makes sense!

I added the CSS in

Appearance > Customize > Additional CSS

Would it be better for me to add it to the page, template or element?

Yeah cleared all the cache and server cache and used incognito mode on mobile.

Hello jesska,

Thank you for your reply.

You have added the CSS code in the right place.
It should work but for some reason, it is not.

I checked your site and I do not see the CSS appearing anywhere.
Could you share a screenshot of the CSS code?
I want to verify if there is any typo.

Additionally, I suggest you Regenerate CSS in the Elementor settings.
This might fix the issue.

Let me know how it goes.

Best regards.

Heyya Guys

Here is a pic of the code: https://snipboard.io/hbvk72.jpg

I have also regened CSS in Elementor.

Still no luck ??

Thanks!

Hi @jesska

I noticed you’re using both the Siteground cache and the Elementor plugin. Remember to clear the cache in Siteground as well. If that doesn’t do the trick, you can also set the product column through the Elementor settings. More info: https://elementor.com/help/mobile-editing/

If you are still need having the problem, It would be best to reach out to the Elementor plugin developer for further assistance. This is a third-party plugin, and we don’t provide help & support for 3rd-party plugins or themes as they’re outside our support scope.

I hope this helps! If you have any other questions, feel free to ask.