Moderation gear icon/link doesn't appear on front-end

The moderation gear icon that used to appear above the FB comments box is now missing for all but one of our moderators. We have checked the box for “The administrators of my Facebook Application are moderators” and entered the correct App ID. In the app we have set up multiple administrators, however only one of them is able to access moderation from the front end of the site by clicking the gear icon above comments – this gear simply doesn’t appear for other users.

Furthermore, when I try to add an individual user by checking the box for “These Facebook people are also my moderators:” and searching for their name, the dynamic search results are pretty much unusable since I can’t even see the gravatar for most users and have no way of knowing which “John Smith” is the one I want to add. I’ve also tried manually adding their FB ID # to this box, but it doesn’t seem to work.

Can you please advise if it is possible to add multiple moderators via your plugin, and have the gear icon/link show up on the front end for ALL of them? If not, unfortunately we’re going to have to switch plugins – as this is a pretty significant dealbreaker.

Thanks!

https://www.ads-software.com/plugins/fatpanda-facebook-comments/