Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Ashok Dhamija

    (@ashokdhamija)

    “Moderation Tool” link is not visible to everyone. It is visible only to those who are currently logged in as an administrator or as a moderator for the Facebook App (the AppID of which has been used to display Facebook Comments). All admins to the Facebook App will automatically become moderators. Moreover, you can also add additional moderators by simply adding the Facebook IDs of the persons who would act as moderators. This option to add moderators is available in TG Facebook Comments settings. So, in order to see “Moderation Tool”, please ensure that you are one of the admins of the Facebook App or at least a moderator, and also keep yourself logged in to your Facebook account.

    Thread Starter Marinos

    (@helppostgr)

    Hi
    Thanks for your answer.
    I am admin.
    image : https://prntscr.com/8cs4yz & https://prntscr.com/8cs5k8
    can you help me ?
    can i send you in private message or email my pass in wp & facebook app ?
    thanks !
    ans sorry for my bad english

    Plugin Author Ashok Dhamija

    (@ashokdhamija)

    I have checked the HTML source code of your website. The Facebook AppID and the additional Moderator’s Facebook ID are correctly shown there. Moreover, Facebook Comments are also being correctly shown on your website. So, the only problem appears to be that you don’t see the Moderation Tool link. This can happen only if your Facebook App is not correctly setup. While Facebook Comments can be displayed even with a wrong AppID, you would not be able to moderate the comments if your Facebook App is not correctly set up.

    I make the following two suggestions for this purpose:

    1. You may please also try to moderate the Facebook Comments at the following link (which includes your AppID) when you are logged in to your Facebook user account:

    https://developers.facebook.com/tools/comments/128241924190686/

    2. If the above method does not work, then please read the following article:

    https://www.tekgazet.com/how-to-easily-setup-and-install-facebook-comments-in-wordpress/soft/2848.html

    Please ensure that you have correctly set up your Facebook App as per the steps explained in the above article. Please also take the additional steps (mentioned in above article) to make App public. Once you do that, it should be possible for you to moderate the comments and see the Moderation Tool link.

    However, if your problem still persists, then please let me know. I may have to check your App settings at the Facebook Developer site.

    Please do let me know if the problem is not solved.

    Hi,
    After days…. problem fixed… without any edit from me !
    thanks

    Plugin Author Ashok Dhamija

    (@ashokdhamija)

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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