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Lunarossa
(@lunarossa)

3 years, 5 months ago
Hi,
since the last update of your plugin, Wordfence points out some issues regarding the modification of some files that I list:

– wp-content / plugins / elementor / assets / images / ajax-loader.gif
– wp-content / plugins / elementor / assets / images / contrast.png
– wp-content / plugins / elementor / assets / images / logo-icon.png
– wp-content / plugins / elementor / assets / images / placeholder.png.

The Wordfence documentation shows that these files should have been automatically deleted after the Elementor update was completed, which did not happen.

Can I delete them manually or do I have to keep them by ignoring the Wordfence warning?
- This topic was modified 3 years, 5 months ago by Lunarossa.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

3 years, 5 months ago

Best to ask Elementor on their site.

Looking at your site, you are an Elementor Pro v3.4.1 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

https://www.ads-software.com/support/topic/customers-and-elementor-pro-users/

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

3 years, 5 months ago

@lunarossa Could you please not create the exact same topic? I have archived your new topic.

As said before, you are running Elementor Pro v3.4.1 and can ask on the Elementor site. All you have to do is avail yourself of the support from them that you paid for.

Thread Starter Lunarossa
(@lunarossa)

3 years, 5 months ago

Sorry for the mistake it was not my intention to post the same topic.

Elementor Team
(@michellei)

3 years, 5 months ago

Hi, since you are an Elementor Pro user, you can open a support ticket at my.elementor.com.

I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users toghether and share knowledge, my.elementor.com.

www.ads-software.com rules state that commercial products are not supported here.

Viewing 4 replies - 1 through 4 (of 4 total)

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