Modula Creating Critical Error

  • Resolved 2chicks

    (@2chicks)


    2 months ago

    We have a WordPress site, on the latest edition of WP, and PHP 8.3, with the latest version of FREE Modula. This morning our site was down and showing the critical error message. I FTP’d in and appended the name of the Modula plugin folder, because it was the plugin that was most recently updated. That immediately brought the site back up. I made sure all of the other plugins were updated, then got rid of the appendage I made to the Modula folder name, and the site seemed fine for the next 15 mins that I was checking it. This afternoon, I was notified that the site was having a critical error again, and I re-appended the name of the folder the site came back up.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Teo Alex

    (@altesin)

    Hello @2chicks ,

    Can you please offer us more information about the error? The error log content would be perfect or at least the error message so we can try and reproduce the issue.

    Warm regards,
    Teo

    Thread Starter 2chicks

    (@2chicks)

    Debug is set to true (before this happened) and there is no log. The error is a white screen with the words: There has been a critical error on this website.

    Plugin Support Teo Alex

    (@altesin)

    Hello @2chicks ,

    Please also check that ‘WP_DEBUG_LOG’ is also set to true in wordpress_install_root/wp-config.php
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_LOG’, true);

    With this two enabled, trigger the error again and navigate to wordpress_install_root/wp-content/debug.log and see if anything is logged.

    Another thing you can do is also define(‘WP_DEBUG_DISPLAY’, true); witch should display the actual error instead of the “There has been a critical error on this website.” message.

    Have a great day,
    Teo

    Thread Starter 2chicks

    (@2chicks)

    That was already set to true (as mentioned in my ticket). No log file. Something strange has been happening. Modula was set to auto-update before all the issues. I renamed the folder, as mentioned, two days ago, to bring the site back up. I checked yesterday by FTP and there were TWO folders for the plugin. One that I renamed, and one that apparently was installed automatically by ??? By auto-update? If so, that’s truly scary that a second instance of the plugin would be installed behind the scenes. That would mean the site could go offline again, and I wouldn’t even know it. In the past, when I have changed the name of the folder, it automatically deactivated the plugin. I have NEVER seen anything auto-install a second instance of the plugin at the latest version. Did you fix something in the version you released overnight that would have fixed my issue? It seems to have.

    Plugin Support Teo Alex

    (@altesin)

    Hello @2chicks ,

    Yes, we did release some fixes in our latest update, but none of them were related to issues that could trigger fatal errors. Without an error log, it’s difficult to pinpoint the exact cause of any problem. However, I’m really glad to hear that everything is working well for you now!

    Best regards,
    Teo

Viewing 5 replies - 1 through 5 (of 5 total)
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