Module Wordfence grey screen “Login Security”

  • Resolved rgi001

    (@rgi001)


    1 year, 5 months ago

    Good morning,
    I no longer have access to the Wordfence “security login” module, due to part of the screen being grayed out.
    I tried uninstalling and reinstalling the module but the problem persists.
    Have you already encountered the problem and above all is there a solution?
    THANKS.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @rgi001, Thank you for reaching out to us.

    This sounds pretty uncommon, so I’d suggest clearing cache (site plugins and local browser) and disabling all other plugins except for Wordfence, then trying again to see if there’s a plugin or theme conflict causing the issue. You could also revert to a default theme, such as Twenty Twenty-Three.

     If it works as expected, then reenable your plugins and theme one by one until the issue recurs to help find the cause.

    If there’s a plugin or theme conflict, I would suggest changing the Wordfence Web Application Firewall into Learning Mode. From the Wordfence Dashboard, click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now confirm that you can view the Login Security Page. Once done, switch the WAF from Learning Mode back to Enabled and Protecting and test to see that you can still view the Login Security page.

    https://www.wordfence.com/help/firewall/learning-mode/ is an amazing resource for learning more about the WAF and learning mode.

    Let me know how it goes.

    Thanks,

    Mark.

    Thread Starter rgi001

    (@rgi001)

    Hello,
    I have deactivated all the plugins and tested as you described. The page no longer appears as missing but still displays a gray overlay. As soon as I reactivate the Woocommerce plugin, the browser considers the page as missing, and the gray overlay is still present.
    Given the complexity, I will leave it as it is. In some time, after their system updates, I will uninstall Wordfence if this plugin doesn’t work and if there is no other solution.
    Thank you.

    Plugin Support wfmark

    (@wfmark)

    Hi @rgi001, Thank you for getting back to us.

    To rule out any caching issues, could you please try an incognito/private browsing window or a different browser than your default one?

    If the above doesn’t make a difference, please send us a diagnostic to wftest@wordfence . com. You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks,

    Mark.

    • This reply was modified 1 year, 5 months ago by wfmark.
Viewing 3 replies - 1 through 3 (of 3 total)
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