Modules Turning Off – DAILY

  • Resolved iuchewie

    (@iuchewie)


    3 years, 11 months ago

    Absolutely love Jetpack – have been using it for years on every site I build.

    Having issues on this site – https://www.killthecan.org/ – modules turn off randomly on a DAILY basis.

    I don’t believe this is supposed to happen, so I can only assume it’s some other plugin that’s doing it.

    How do I go about troubleshooting this? How can I figure out what’s causing this to happen. It happens multiple times per day sometimes. STATS is the one that gets deactivated most regularly, but there are a GANG of others that are affected as well.

    Thanks in advance.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    Indeed, modules are not supposed to turn off at random!

    The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

    I know it’s less than ideal as this only happens intermittently, but could you please try the following:

    – Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache. Then monitor the site for a day or two. If nothing gets deactivated, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, monitoring the site for a while in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

    – If disabling plugins doesn’t help, it may be the theme. Temporarily switch your theme to a WordPress default theme like [Twenty Twenty](https://www.ads-software.com/themes/twentytwenty/).** Then monitor the site for a while again. If nothing gets deactivated, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

    Let us know what you find.

Viewing 1 replies (of 1 total)
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