Mollie payments expiring

  • Tows

    (@towsmarketing)


    8 months, 2 weeks ago

    Last week 80% of our Mollie payments started to expire and after thorough investigation we discovered it was the Sendcloud plugin that was causing massive delays during the payment process.

    After rolling back the Sendcloud plugin to version 2.2.22 everything worked normal again.

    Could you please look into this for a future update?

    Hopefully the above solution will help other webshop owners who are experiencing the same issue.

Viewing 4 replies - 1 through 4 (of 4 total)

  • The same problem. It’s also slow down product loading.

    Plugin Author Sendcloud

    (@sendcloudbv)

    Hi @towsmarketing and @nortom,

    Thank you for reporting this issue.

    It has been reported by some users that our module is causing performance slowdowns. The issue is being investigated by our team.

    I would like to kindly ask you to submit a support ticket directly from your sendcloud account. It may be necessary for us to gather some information about your environment. Additionally, we will link your support ticket to the investigation. This will allow us to notify you when the fix is released that the issue has been resolved.

    You can find more information about how to create a support ticket here:
    https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

    Best regards,

    Edson | Sendcloud

    Correct!

    Mollie payments isn’t working with 2.4.3 it seems. After deactivate your Sendcloud plugin the payment options were all back again. Activate Sendcloud and all options are gone again.

    Plugin Author Sendcloud

    (@sendcloudbv)

    Hi @michaelk85,

    Thank you for your report. We did receive a few reports about Mollie payment options disappearing, when the Sendcloud plugin is also enabled (on version 2.4.3). We are currently investigating the issue.

    I would however ask you to log in to Sendcloud and submit a support ticket regarding this issue, directly from the Sendcloud panel. This will allow us to link your support ticket to the already ongoing investigation, meaning that you will be notified by our support team as soon as the issue is resolved.

    Here you can find information on how to create a support ticket from the Sendcloud panel:
    https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

    Best regards,

    Riccardo | Sendcloud

Viewing 4 replies - 1 through 4 (of 4 total)
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