Molto male…

Hello @enricocipolla,

I’m truly sorry to hear about your experience, and I apologize for any inconvenience caused. We’re committed to helping you resolve the issue, but unfortunately, we haven’t been able to locate any support ticket under your name.

Could you please share your ticket number or any details you used to contact us? We’d be happy to look into this right away and ensure that your problem is addressed.

We appreciate your patience and look forward to assisting you further.

Best regards,

Ho letto in molti altri commenti negativi che gli utenti dichiarano di aver avuto a che fare con la vostra assistenza, senza trovare il numero di ticket. Ebbene, il “fatidico” numero di ticket è 335923

A presto,

ENrico

Hello @enricocipolla,

Thank you for providing the ticket number.

I located your ticket in our support forum and noticed that we had responded, but we have not yet received a reply from your side. Here’s a screenshot for reference: Screenshot.

Upon checking your site, we found that the plugin files were not loading on your checkout page, which is causing issues with collecting abandoned order data. To further diagnose and resolve this issue, we need the staging site that we requested in our previous response.

I’ve also sent a follow-up email to your ticket in case you missed our last message. Please reply to that ticket so we can investigate the issue further and assist you effectively.

Best regards,

il fatto che mi abbiate risposto, non implica che la soluzione che proponiate sia realisticamente fattibile… sto cercando di risolvere autonomamente