More 505 errors

  • Resolved evatb

    (@evatb)


    2 years, 9 months ago

    Hi there,

    We are currently experiencing 505 errors in the front-end. The account page gives a consistent 505 error, some course pages do, and because of this customers try to continue a course they’ll get a 505 error when they were previously able to access the course no problem.

    I’v tried to deactivate and reactivate the plugin but it hasn’t made a different. Currently the frontend is unusable so I hope you can help solve this issue quick.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Sanjip Shah

    (@sanjiv-saha)

    Hi @evatb,

    Can you please send us the screenshot of the console tab and network tab of your browser when the issue happens. Please check this diagnosis tutorial to learn on how you can send it.
    The above doc link is mostly for finding error in console tab but you should see Network tab as well beside the console tab in same horizontal tabs menu (when using Chrome browser).

    I know 505 errors can be frustrating for you and your site users but it could happen due to many reasons. If you could help us in providing the screenshot we on our side are determined to resolve this so that it is a win-win situation for us and our plugins users. Thanks.

    Thread Starter evatb

    (@evatb)

    Here you go > https://imgur.com/a/P1lOYuN

    Anonymous User 14012828

    (@anonymized-14012828)

    Most 505 errors in WordPress stem from plugins. Out of curiosity, I visited the web page that evatb refers to. The page where courses are listed works, but when I clicked a free course, “Learn” page gave the 505 error. In the error console for the learnpage, a 401 error is listed 26 times; one of them is this:

    Tracking Prevention blocked access to storage for https://track.hubspot.com/__ptq.gif?k=1&sd=1368x912&cd=24-bit&cs=UTF-8&ln=en&bfp=58842729&v=1.1&a=8521800&ct=standard-page&rcu=https%3A%2F%2Fxxx.yyy.com%2Flearn%2F&pu=https%3A%2F%2Fxxx.yyy.com%2Flearn%2Fcourse%2Fintroductie-customer-experience-optimization%2F%23%2Fcourse%2F1197%2Flesson%2F1199&t=Leren&cts=1644615731351&vi=f2a35a59fac08976ac7f1613c6e4863d&nc=false&u=11951915.f2a35a59fac08976ac7f1613c6e4863d.1644614674350.1644614674350.1644614674350.1&b=11951915.15.1644614674350&cc=15.

    Can the problem be related with hubspot?

    • This reply was modified 2 years, 9 months ago by Anonymous User 14012828.
    Thread Starter evatb

    (@evatb)

    I’ve deactivated the Hubspot plugin to check and the 505 errors on the learn pages do seem to have stopped! But I’m still getting the same errors on the Account pages.

    Thread Starter evatb

    (@evatb)

    Nope, nevermind. It’s back ?? I’d really love a solution for this!

    Plugin Support Aashil Bijukshe

    (@lihsaa)

    Hi @evatb,

    It seems like a compatibility issue of our plugin with Hubspot. But still, we are unable to replicate the issue on our side. Also, we visited your web page as shown in your screenshot and tested it from our side, seems like it’s working. Can you please verify this now. If it’s a compatibility issue then we will fix it in the coming updates. Thanks.

    Screenshots:
    https://tinyurl.com/y733dapp
    https://tinyurl.com/yaphfwe5

    Thread Starter evatb

    (@evatb)

    Unfortunately I’m still seeing a lot of 505 when trying to access courses or the account page. I’ll add the screenshots for the Console and Network tabs via Imgur link.

    Also the weird thing is that even when I’m logged out and in an incognito browser window I see status on the course pages even though I shouldn’t be enrolled for any of them (The buttons should say Start Course for all of these. ‘Ga Verder’ or ‘Afgerond’ means that these courses are already accessible).

    View post on imgur.com

    Plugin Contributor Sanjip Shah

    (@sanjiv-saha)

    Hi @evatb,

    Sorry for the late reply.

    About the 505 error we made thorough check of our code and but still could not find any thing that would cause this. As we are not able to replicate this issue in our testing site, we cannot do much in this situation. We have asked few of our users/testers to check on this and see if they can replicate this any way. If anything catches our attention, we will certainly work on fixing it.

    About the button text issue, of which English words translation exactly are Ga Verder or Afgerond that you added.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘More 505 errors’ is closed to new replies.