More Than 1/3 of Purchase Attempts FAIL Because of This Plugin

Hello @tj214

Apologies for any inconvenience caused by the issue you are facing.

I need a bit more information to better understand this issue.

Is this the same issue from your previous ticket some months ago (https://www.ads-software.com/support/topic/extremely-unreliable-plugin/)? I am unsure if you did reach out and provide the information requested from that ticket.

What is the unexpected behavior? Please be as descriptive as possible, the more information we have the quicker we are able to resolve this issue.

To learn more about the failed orders, we would be interested in your plugin log files. These log files are only written when “Logging” is enabled in the plugin settings.
If enabled, then every transaction will create a log entry that can be accessed from here:
WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.?

If “Logging” was not yet enabled, could you please enable it and then try to create an order so that the error message is saved?

You can share it either here in the forums or privately with us from here:
https://paypal.inpsyde.com/docs/request-support/

Looking forward to your feedback.

Regards,
Femi.

Five days since I posted and STILL no substantive response to my email requesting ACTIONABLE instructions. ALSO, he refused to post my previous response at the three day no response point.

FIND ANOTHER PLUG-IN OR LOSE CUSTOMERS! This one is terrible.

NINE days since I posted problem and STILL no actionable response.

RUN AWAY from this horrible, unsupported plugin.

WooCommerce should be ASHAMED to have made this their recommended PayPal plugin. UNACCEPTABLE!

Hello @tj214

In case you didn’t receive our last reply from a week ago, I am posting this again, so please read below:

Have you reached out to us to share the information needed for us to investigate your issues as requested here and in my previous reply?

We need a bit more information to better understand this issue.

What is the unexpected behavior? Please be as descriptive as possible, the more information we have the quicker we are able to resolve this issue. We can only assist you when we understand the issue you are facing, and when we have enough information.

To learn more about the failed orders, we would be interested in your plugin log files. These log files are only written when “Logging” is enabled in the plugin settings.
If enabled, then every transaction will create a log entry that can be accessed from here:
WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view. 

If “Logging” was not yet enabled, could you please enable it and then try to create an order so that the error message is saved?

You can share it either here in the forums or privately with us from here:
https://paypal.inpsyde.com/docs/request-support/

Regards,
Femi.

Log entries sent via your inpsyde.com website.

System status sent via your inpsyde website. It would be helpful if you’d tell us at the start all the information you need rather than stringing it out over several emails.

You have been conducting “troubleshooting” via email, presumably to hide the exchanges from the WordPress support website.

You just sent me an email marking this complaint as “resolved this as Done.” It MOST ASSUREDLY IS NOT “DONE” until I can confirm you actually fixed the problem, which at this point is unknown.

I demand you change this complaint to OPEN, rather than unilaterally declaring it resolved. It is “done” when the problem is fixed and not before.

Problem persists. You have done NOTHING to fix it.

Will some WooCommerce user PLEASE tell me a better plugin to use than this piece of junk?

Hello @tj214

I see that Femi responded to you in (one of the 2) support threads you opened with us. This was his response:

Looking at your site it seems you have set up the checkout page using the WooCommerce checkout block.
PayPal Payments does not yet support the new Cart & Checkout Blocks. This means the PayPal smart buttons or Pay Later messaging will not display on the Block Cart page, and no payment gateway is loaded on the Block Checkout page.
For the time being, PayPal Payments can only be used with the regular WooCommerce shortcode cart &checkout pages.
Support for the new Block Cart & Checkout is scheduled for early 2023.

Also, it seems you have more than one PayPal Payment option set up on your site.
The PayPal Payment option currently on your checkout page is the PayPal Standard option, please deactivate this and also deactivate the Checkout block option on the checkout page.

Since you did not reply to this response, the thread was automatically closed after 7 days, and you never replied again after this. I will mark this thread as resolved because of this.

Kind regards,
Joost