Most recent update has made it unstable

  • Resolved davidstevensdesigns

    (@davidstevensdesigns)


    3 years, 2 months ago

    First of all, thank you for creating the BEST flip-viewer available. We were using one of your competitors’ versions until we found yours! However, I recently updated the plugin (two days ago)…and now things are broken. It used to work flawlessly with every browser, but now it’s intermittent. Sometimes it will show up, but most of the time the frame shows up, but not the images nor navigation arrows. I need to roll the plugin back to the previous version that worked flawlessly. How do I do that? You can test whether it works on your end by visiting the included link. Scroll down to about the middle of the page where it says “Test drive a property brochure”. Note that the shortcode is also included on another page of the site under Sellers/11×17-brochures. Sometimes one will work and the other one won’t, or both stop working altogether. It’s not displaying consistently in Chrome nor Microsoft Edge (at least most of the time.) NOTE: I have not installed any new plugins, so I’ve eliminated the possibility of a conflict. There simply seems to be something wrong with the update, and I’d appreciate being able to roll back to the previous version.

    Can you tell me how to do that?? Thank you!

    Dave

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter davidstevensdesigns

    (@davidstevensdesigns)

    UPDATE!!! I figured out that the updated version was creating a conflict with another plugin that I rarely use. So I deleted that plugin, and rolled back my JetPack CRM version to the previous one…and now everything seems to be working again! I’ll keep testing it, but for now, I think we’re okay. Sorry for any inconvenience!

    Thanks again for a wonderful plugin!! We get positive comments about it all the time!! : )

    Dave

    Plugin Author DearHive

    (@dearhive)

    Hi,

    Many thanks for your report. We appreciate such reports highly. We developer cannot detect every possible conflict alone and customers help is of high value.

    We are able to help you based on the experience with other customers.

    https://themillengroup.com/dave-stevens-designs/ this link works properly
    https://themillengroup.com/dave-stevens-designs/ this wont.

    This case has nothing to do with our update, nor with plugin conflicts.
    This is file block that happens when the files are page are in different protocols.

    Access to font at 'https://themillengroup.com/wp-content/themes/dt-the7/fonts/icomoon-the7-font/icomoon-the7-font.woff?wi57p5' from origin 'https://themillengroup.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

    Please make sure your all http requests are properly redirected to https so that such issue won’t occur.

    Best Regards,
    DearHive

    Thread Starter davidstevensdesigns

    (@davidstevensdesigns)

    Thank you DearHive for responding so quickly!! I still have a question though. I understand what you wrote in your reply, but if you type in https://themillengroup.com, it will automatically redirect you to https://themillengroup.com. Since that’s the case, I’m not sure I completely comprehend what your solution is??

    How do I make sure that all http requests are properly redirected? Is that a THEME issue, or a HOSTING issue?

    Thank you very much for your help!!

    Dave

    Plugin Author DearHive

    (@dearhive)

    Hi,

    Your current solution is only working for homepage. Not sure how that is implemented.

    Such solution is implemented in servers, Hosting provider settings(recommended) or .htaccess

    If you don’t find hosting settings in your cpanel, try other methods:
    https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

    You can look into help section of hosting provider. This is common thing today, and a document should be there.

    Best Regards,
    DearHive

    Thread Starter davidstevensdesigns

    (@davidstevensdesigns)

    Wow!!! That was fast!

    I just completed a chat with my hosting company’s support. I copied and pasted what you suggested in hopes they’d know how to fix it. The support tech assured me they’ll handle it in the next 30 minutes, and things should work fine after that.

    THANK YOU SO MUCH FOR YOUR HELP, AND FOR RESPONDING SO QUICKLY!!!! Absolutely amazing!!

    Dave

    Plugin Author DearHive

    (@dearhive)

    Hi @davidstevensdesigns ,
    Glad to know, it was helpful to you.

    Have a good day ??
    DearHive

    P.S. If you find our support helpful and when you have free time, feel free to leave a review about our plugin https://www.ads-software.com/support/plugin/3d-flipbook-dflip-lite/reviews/
    It would mean a lot to us ??

Viewing 6 replies - 1 through 6 (of 6 total)
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