MP3 files not working on iphone and ipad

  • Hi,

    Just to confirm the version of WordPress we are using is v3.7.3 but the dropdown didn’t include this version.

    I hope someone can help.

    We are using mediaelement just to play mp3 audio files and it works great for all devices and browsers except for the iphone and ipad.

    It would appear we have had two types of reports.

    >The mp3 audio file plays fine on iphone and ipad for approx 2.5mins and then resets and starts playing from the beginning again

    >You can click the play button and it changes to the pause button as though it is going to play but doesn’t start.

    Any ideas would be appreciated.

    Regards
    SteveB

    https://www.ads-software.com/plugins/media-element-html5-video-and-audio-player/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter pxwm

    (@pxwm)

    Hi

    Just checking if any one has any ideas why mp3 files are not playing correctly on mediaelement using iphone/ipad?

    Regards
    SteveB

    Thread Starter pxwm

    (@pxwm)

    Hi – Further update,

    When attempting to play an mp3 audio file on an iphone it played fine but the duration time showed NaN:NaN and resets after approx 2.5 min.
    I understand this may be due to a Metadata problem

    To try and resolve this we upgraded WordPress from v3.7.3 to v3.9.1 and this made things worse.

    To confirm mp3 files are being uploaded to our streaming server powered by Pydio v5.2.3

    Once we upgraded to WordPress v3.9.1 it worked fine using the latest version of IE and Safari but not on the latest version of Firefox and Chrome on a Windows machine. Clicking the Play button changed it to Pause but did not play

    I can confirm that it worked fine using Firefox and Chrome on a Linux and Android device.

    We then uploaded an mp3 audio file to a second website and then embedded this link into the original WordPress site and it worked fine, so there appears to be a conflict between WordPress 3.9.1 and Pydio v5.2.3

    To confirm all is fine when using WordPress v3.7.3 with Pydio v5.2.3 except when using an iphone/ipad when the file re-plays after approx 2.5 mins and the player displays NaN:NaN for the duration time.

    It would be great if someone could provide us with some guidance and investigate the problem we are experiencing.

    I’ve also posted on the Pydio forum and Github for the mediaelement.js

    Regards
    SteveB

    Hi,

    I’m having the same problem as you described above, have you had any luck in resolving the problem?

    Cheers,

    Thread Starter pxwm

    (@pxwm)

    Hi,

    I can confirm we resolved by using a different file manager software.

    Regards
    SteveB

    Ah ok, fair enough.

    I’ve managed to get it working now anyway.

    Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)
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