mp4 videos not supported WP 6.5.5

  • I am trying to import mp4 files, and use cPanel to upload. But media importer does not show them. Even earlier videos working good, now say “format not supported”. I tried converting to webm, yet the same result. However, on my localhost (my pc) the same mp4 files are nicely imported and run too. Please help me.

    The page I need help with: [log in to see the link]

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  • Hello,

    Here are some quick steps to try:

    File Permissions: Ensure files are set to 644 and directories to 755.
    .htaccess: Add these lines to allow MP4 and WebM

    <FilesMatch "\.(mp4|webm)$">
    Allow from all
</FilesMatch>
AddType video/mp4 .mp4
AddType video/webm .webm

    File Naming: Use simple names like video01.mp4.
    Server Configuration: Ensure necessary codecs are installed.
    Plugin Conflicts: Disable all plugins and test.
    Error Logs: Check server error logs for clues.

    Best Regards,
    samuel898

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    Thread Starter vilayati

    (@vilayati)

    I tried everything.

    Even I created a fresh site on a subdomain, without any plugins, yet the media files were neither seen by wordpress not allowing to import. I even tried using earlier version 5.4 for it.

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