MS_UNAVAILABLE – VAT Number not validating

  • Resolved Justin

    (@jkcmedia)


    2 years, 9 months ago

    Is it possible that you implement the functionality that it can also accept VAT numbers whenever the VAT service is not available?

    For example:

    2022-06-03T12:12:10+00:00 INFO Success: VAT ID is valid (Country: [BE]; VAT ID: [0694834061]; Company: [TEST]; Method: [soap])
2022-06-03T12:55:21+00:00 INFO Success: VAT ID is valid (Country: [BE]; VAT ID: [0694834061]; Company: [TEST]; Method: [soap])
2022-06-03T15:22:35+00:00 INFO Error: Exception: MS_UNAVAILABLE (Country: [BE]; VAT ID: [0866022730]; Company: [TEST]; Method: [soap])
2022-06-03T15:22:35+00:00 INFO Error: VAT ID not valid (Country: [BE]; VAT ID: [0866022730]; Company: [TEST]; Method: [curl])
2022-06-03T15:22:40+00:00 INFO Error: Exception: MS_UNAVAILABLE (Country: [BE]; VAT ID: [0866022730]; Company: [TEST]; Method: [soap])
2022-06-03T15:22:40+00:00 INFO Error: VAT ID not valid (Country: [BE]; VAT ID: [0866022730]; Company: [TEST]; Method: [curl])
Viewing 5 replies - 1 through 5 (of 5 total)

  • Just started to look into this plugin and noticed on my first test as well that the VAT service was not available. I am not sure if this was a coincidence or if this happens regularly.

    Couple of hours later I tested again, and the VAT validation worked again.

    I don’t know how it works, but I hope that the official VAT validation service is reliable so that it doesn’t impact the functionality of the plugin.

    Plugin Author Omar AlDabbas

    (@omardabbas)

    Hi @jkcmedia

    Sorry for missing your first post, just saw the notification for @markussss reply!

    It happens from time to time, and from previous experiences, it’s always BE servers that have the issues, I rarely faced it with other countries.

    Unfortunately we can’t have a “replica” of VIES database to be stored offline when the service is not available, the good thing (at least) is that it doesn’t take long to be back up online, matter of hours usually.

    Omar

    Thanks for your feedback – BE servers? Belgium?

    When I tested, I checked VAT for Germany and Austria. Both didn’t work at the time, and did work hours later. But as you pointed out, that’s out of your control.

    I just see myself in the situation where someone wants to purchase, and stops the purchase because he/she cannot add the VAT and doesn’t get the VAT exempted.

    So the VIES database not available means lost revenue, which can be critical for some

    Plugin Author Omar AlDabbas

    (@omardabbas)

    Hi @markussss, some times the whole VIES would go down for some hours, which might be what happened last time you tested.

    One good thing I noticed, that in B2B clients, usually customers (companies) know that this happen some times, and they would wait until it’s fixed, but yes indeed, it’s still a problem for stores.

    Omar

    Thanks for your feedback and sharing your knowledge/experience!

Viewing 5 replies - 1 through 5 (of 5 total)
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