Multi-part downloads not working

  • Hiya, Mike!

    Okay, I’m still having issues with WC. One of my products is a large downloadable file that, for ease of download, I’ve split into multiple smaller parts, all of which are supposed to be granted to the user when they check out. But the first person to buy this since the WC3.0.x update is reporting that only the link to the first,tiny ReadMe file is being sent to them; all the big data files are missing.

    Again, this all worked fine pre-WC3.0.x. Any advice? Thanks in advance ??

    Guy

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    3.0.1 fixed the multi-download issue.

    Thread Starter guybblue

    (@guybblue)

    Hi Mike,

    I’m on 3.0.1 and the issue still persists for me. When I go to the relevant order, the only permission that’s been granted for download is for the ReadMe file; all the other files have been ignored, even though they’re listed on the product page itself. And only the ReadMe file has been sent out as a link to the customer; and only the ReadMe file appears on their User Area page on our site.

    So – something is still not right I’m afraid ??

    Thread Starter guybblue

    (@guybblue)

    On the Order page, selecting Order Actions > Regenerate Download Permissions makes the proper files appear in the Order page; and then selecting Order Actions > Resend Completed Order does send the correct list of downloads to the customer. So I can, currently, work round this – but only manually.

    As I said, I’m on WC3.0.1 so… any help much appreciated…

    Thread Starter guybblue

    (@guybblue)

    Aargh. The workaround I thought I’d found (in the previous post) doesn’t actually work. Although the email gets sent out with apparent links in place, when the customer clicks on them, they just get an error saying “No file defined. Go to shop”.

    Also: the My Account page pointed to by [woocommerce_my_account] is not functional any more. It’s just blank.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    If we’re talking about the same thing, this was the fix https://github.com/woocommerce/woocommerce/pull/13983 That was to download files, not generate permissions.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    I did confirm they are generating correctly and links also function https://dl.dropboxusercontent.com/s/i9p448nfvqun5xc/2017-04-12%20at%2013.22.png

    Thread Starter guybblue

    (@guybblue)

    Hi Mike,

    Basically, multi-part downloads on my site are NOT functioning at the moment. The email that gets auto-generated only contains one file, not all of them; if I force-generate a correct email, none of the links actually reach a downloadable file (they report “no file defined. Go to shop”); and, on top of that, the My Account pages for my customers have stopped working ??

    Any idea what’s happening?

    • This reply was modified 7 years, 11 months ago by guybblue.
    Thread Starter guybblue

    (@guybblue)

    View Cart is also broken.

    This wasn’t broken this morning; it’s happened in the past 5 hours I think. Having added an item to my shopping cart, I now can’t view the cart to check out.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    Do you have a Slack account? You can reach me on WordPress or WooCommerce community slack if you want me to take a deeper dive.

    Thread Starter guybblue

    (@guybblue)

    I don’t have a Slack account, Mike. Is there some other way I can PM you?

    At the moment I am losing revenue to this bug. No-one can buy anything on my site because they now can’t view their cart or check out.

    I have an open support ticket but no-one’s got back to me yet on that front.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    Whats the ID? I can look at that.

    Thread Starter guybblue

    (@guybblue)

    #557799. I haven’t yet listed the shopping cart problem but will do so now.

    Thread Starter guybblue

    (@guybblue)

    Hi Mike,
    Please can you check the ticket again: I need an email address to associate with the account. Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Multi-part downloads not working’ is closed to new replies.