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Resolved muffinous
(@muffinous)

2 years ago

Hi,

I’m having this issue where the multipart form is not working good but I don’t know why.

I’ve created two different multipart forms in a popup, one of them is working good but the other one doesn’t show the form by steps.

The good one: https://drive.google.com/file/d/1tmL_to9qG-NxW35x5kb3h2mKFgxxrpTQ/view?usp=sharing

The bad one: https://drive.google.com/file/d/1yuL0AMY4LoHdW-7CTqwdOWmOtD6zIIez/view?usp=sharing

I don’t understand why this is happening since I’ve used the same template; the template is from ElementsKit.

The website I need help with is : https://digital-foodies.com , section ‘Servicios’ -> black and red buttons (Pedir consultoria gratis & Gratuito con el Kit digital’)

Thank you so much.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Prosenjit Barman
(@prosenjitbarman)

2 years ago

Hello @muffinous ,
Thanks for reaching out to us!

I understood that you’re having some issues with the Form that is integrated inside a Popup when the ElementsKit plugin is activated.

I have checked your site and found that the ElementsKit plugin is disabled now. Would you please keep the ElementsKit plugin enabled till we’re able to figure out what is causing the issue?

I also have found that several sections of your site are broken even if the ElementsKit plugin is disabled. Please check this screenshot for a better understanding. Most often, this type of issue happens due to enabling the Experimental Features of Elementor. Would you please try disabling the Experimental Features of Elementor one by one by going to Elementor > Settings > Experiments? I hope that will help to solve all the broken issues of your site.

But, if that doesn’t help to solve the Form issue, then just keep the ElementsKit Plugin enabled. I will take a closer look and help you to find a solution as soon as possible.

Looking forward to your response.

Best Regards,
Prosenjit

Thread Starter muffinous
(@muffinous)

2 years ago

Hello Prosenjit,

Omg thank you very much, the problem of the form contained in the Popup was, as you say, that the plugin was not active, I truly don’t know when I accidentally deactivated it!

I hadn’t thought that it could be that, because as the other form it looked good…

Thank you, I’ve turned it back on it works fine now!

I have also managed to fix all the broken issues by deactivating the Experimental Features of Elementor :).

Thank you so so much for help me!

Prosenjit Barman
(@prosenjitbarman)

2 years ago

Hello @muffinous ,
I hope you’re doing well!

I have checked your site and the Popup also and am glad to see that everything is working fine even if the ElementsKit plugin is activated. I’m happy to be able to assist you in solving the issues ??.

If you’re happy with the Plugin and support you’ve received, will you take a moment to rate our plugin 5-Star on www.ads-software.com?

Link to Rating section: https://www.ads-software.com/support/plugin/elementskit-lite/reviews/

We are continuously working on improving our plugin and providing our customers with a fantastic experience. Genuine insights from customers like you in this global community will help our team to improve our plugin and help others to choose the right plugin.

Thank you for your time and enjoy the rest of the week! Feel free to reach us regarding any further assistance. We are always here to assist you.

Best Regards,
Prosenjit

Viewing 3 replies - 1 through 3 (of 3 total)

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