Multilingual issue

  • Resolved ecstoreweb

    (@ecstoreweb)


    1 year, 2 months ago

    Hi
    we have been using the plugin for several years on two multilingual sites with Polylang (5 languages) and we are very satisfied with it.

    The plugin worked great until the latest updates. From update 7.9 onwards, the “subscription” and “welcome” pages that are translated with the “customize” option are no longer translated and the page with the text of the main language is always shown

    Is there any compatibility issue with Polylang?
    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Uhm, if the main language is shown it means the plugin is no able to get the current language. The link of the page, for example the welcome one, is in the correct language but the content is not?

    Thread Starter ecstoreweb

    (@ecstoreweb)

    thanks for the quick reply

    the pages are in the correct language, the text is always in the main language (italian).

    if you want I can send you access to the admin panel of one of the two sites via email

    Thank you

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, but the subscriber has italian set as language?

    Thread Starter ecstoreweb

    (@ecstoreweb)

    Hi

    no subscriber starts from English view,, fill the form in English and is redirected to the Subscribe page in Italian. Receive the mail in English, click on the link for the opt-in authorization and is redirected to the “Welcome” page in Italian. The welcome mail is in English

    • This reply was modified 1 year, 2 months ago by ecstoreweb.
    Plugin Author Stefano Lissa

    (@satollo)

    Ok, thank you those detailed steps, I’ll try to reproduce the problem. Clearly the language is missing (or lost) on some steps.

    Thread Starter ecstoreweb

    (@ecstoreweb)

    Hi

    if you want I can send you access to the admin panel of one of the two sites via email. let me know how

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, I tried to reproduce your steps (and other combinations) on a clean installation with Polylang and two languages (English as primary and Italian). I haven’t found issues, actually, but I have a question: the texts in your subscription configuration panel, are they correctly translated for each language? I ask since I saw that some default texts are not correctly translated (we’re updating them now).

    Where can I try the subscription on your site?

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, problem with Polylang should have been resolved with the latest releases.

Viewing 8 replies - 1 through 8 (of 8 total)
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