Multiple Agents at the same time

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  • Thread Starter modeh

    (@modeh)

    Can you please help ASAP.

    Thank you

    Anonymous User 9782929

    (@anonymized-9782929)

    Have you purchased the multi-agent addon? Without it, only one agent is allowed to chat.

    Thread Starter modeh

    (@modeh)

    Yes we bought it by the email [email protected]
    we added multiple already.
    we defined time slots and selected Anyone for all slots.
    but what’s happening is that only one agent can see chats while others cannot.

    Anonymous User 9782929

    (@anonymized-9782929)

    Are the “Active” checkboxes checked on the Agents page?

    Would you mind inviting [email protected] to the WP Admin area?

Viewing 4 replies - 1 through 4 (of 4 total)
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