multiple copies of same backup on google drive

  • Resolved anjampie

    (@anjampie)


    2 years, 2 months ago

    I use Dreamhost as a provider. Total Upkeep does weekly backups of my 3.7 Gb WordPress site to my google drive. The problem is that every week it sends over three identical backup copies. It sends the first at the scheduled time, then 4 minutes later a second copy, then 4 minutes later a third copy. They all wind up on my google drive for a total of 3 x 3.7 Gb = 11.1 Gb. There seems to be some kind of timeout in Total Upkeep that starts another backup/transfer if it thinks the last one has failed, but in my case the backup/transfer hasn’t failed, it’s just slow. Dreamhost can’t/won’t fix the issue, they advise me that “the best option is to reduce the total size of the domain being backed up” which isn’t at all helpful. All the pre-flight checks on Total Upkeep are fine.

    Can this behaviour please be patched/fixed in Total Upkeep?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @anjampie, sorry for the delay and I appreciate you reaching out to us on this issue!

    I have a few questions to begin the troubleshooting:

    1. Has this ever worked correctly, or are you setting it up for the first time? If it did previously work, has anything recently changed with your site? (e.g. new theme, plugin, etc)
    2. Is it the same exact backup being uploaded multiple times, or does each one have a unique filename?
    3. In your settings, are you using Cron or WP Cron for the scheduled backups?
    Plugin Contributor Andy V

    (@weaponx13)

    Hi –

    Thank you for your question! Sorry to hear you are having trouble with Total Upkeep today. What you are describing is certainly not the intended behavior, we are more than happy to investigate this further for you.

    When generating the backups is it generating a single backup that is getting sent to Google Drive multiple times or is the plugin generating multiple backups? It would also be extremely helpful if you could provide the upload log which can be found in your admin dashboard under the left-hand menu and Total Upkeep → Tools.

    If you can provide us with that long and info, the information in that file should give us an idea of what went wrong with the upload.

    Thread Starter anjampie

    (@anjampie)

    1. Has this ever worked correctly, or are you setting it up for the first time? If it did previously work, has anything recently changed with your site? (e.g. new theme, plugin, etc)

    Nothing has recently changed and this has been the plug-in behaviour for a long while, I’m just now complaining about it. I think this is a “Total Upkeep doesn’t play well with Dreamhost” issue where “large” file transfers have transfer speed throttled by Dreamhost and T.U. doesn’t know how to handle that. Dreamhost has previously increased their PHP timeout setting to try to accomodate T.U. but won’t do anything further suggesting the issue should be fixed on your end.

    Dreamhost says:

    Total upkeep time-out settings are related to the PHP execution time
    values, I noticed that you already increased these values to actually
    pretty high numbers, however, are not applicable as the values are too
    high and activate the DreamHost Shared web server monitor service, which
    slows down the process.

    This monitor service is necessary since it helps to identify and stop
    processes/programs, both bad and good, from unexpectedly hogging up
    resources which may directly and negatively affect other users on the
    same server.

    1. Is it the same exact backup being uploaded multiple times, or does each one have a unique filename?

    It is the exact same backup uploaded three times. I don’t know if the backup is created three times and each uploaded, or whether one created backup is sent across three times.

    1. In your settings, are you using Cron or WP Cron for the scheduled backups?

    I’m using Cron.

    1. When generating the backups is it generating a single backup that is getting sent to Google Drive multiple times or is the plugin generating multiple backups?

    This is difficult to know (see above).

    Here’s the log. I’ve been messing with T.U. settings recently trying unsuccessfully to fix the problem, but the automated backups historically have been set for 4:44am on Fridays and there are some entries relevant to that in the below.

    archive-1670874849.log259 BDec 12, 2022 07:54 pm

    archive-1670874850.log27 KBDec 12, 2022 08:09 pm

    archive-1670959598.log27 KBDec 13, 2022 07:40 pm

    archive-1670998501.log27 KBDec 14, 2022 06:26 am

    archive-1671252244.log27 KBDec 17, 2022 04:58 am

    archive-1671857044.log27 KBDec 24, 2022 04:56 am

    archive-1672461844.log259 BDec 31, 2022 04:44 am

    archive-1672461845.log27 KBDec 31, 2022 04:59 am

    archive-1673066644.log259 BJan 7, 2023 04:44 am

    orphaned-files.log15 KBJan 7, 2023 04:44 am

    archive-1673066645.log29 KBJan 7, 2023 04:58 am

    archive-1673091190.log259 BJan 7, 2023 11:33 am

    archive-1673091191.log35 KBJan 7, 2023 11:48 am

    archive-1673116137-filelist.log11 KBJan 7, 2023 06:30 pm

    archive-1673116137.log31 KBJan 7, 2023 06:45 pm

    archive-1673122504.log5 KBJan 7, 2023 08:31 pm

    retention-local.log352 KBJan 7, 2023 08:31 pm

    google-drive-upload.log360 KBJan 7, 2023 08:49 pm

    google-drive-connect.log458 KBJan 10, 2023 04:23 pm

    Thread Starter anjampie

    (@anjampie)

    more from Dreamhost:

    Thanks again for sharing the detailed assessment of the issue. I reviewed
    the logs for total upkeep and did see the backups being performed 3 times
    in 5minute increments:

[2022-12-31 05:00:36 UTC] Filename:
    boldgrid-backup-niade.com-77b6ca7b-20221231-044626.zip
    [2022-12-31 05:00:41 UTC]
    /home/apierce/boldgrid_backup/boldgrid-backup-niade.com-77b6ca7b-20221231-044626.zip
    / 3726548171 (3.47 GB)
    [2022-12-31 05:00:41 UTC] Beginning to upload file...
    [2022-12-31 05:05:04 UTC]
    --------------------------------------------------------------------------------
    [2022-12-31 05:05:04 UTC] Filename:
    boldgrid-backup-niade.com-77b6ca7b-20221231-044626.zip
    [2022-12-31 05:05:05 UTC]
    /home/apierce/boldgrid_backup/boldgrid-backup-niade.com-77b6ca7b-20221231-044626.zip
    / 3726548171 (3.47 GB)
    [2022-12-31 05:05:05 UTC] Beginning to upload file...
    [2022-12-31 05:10:05 UTC]
    --------------------------------------------------------------------------------
    [2022-12-31 05:10:05 UTC] Filename:
    boldgrid-backup-niade.com-77b6ca7b-20221231-044626.zip
    [2022-12-31 05:10:06 UTC]
    /home/apierce/boldgrid_backup/boldgrid-backup-niade.com-77b6ca7b-20221231-044626.zip
    / 3726548171 (3.47 GB)

The backup created on the web server only shows up once on your web
    server which is quite bizarre.

    Hi?@anjampie,

    We appreciate all the info you’ve provided. We’re actively troubleshooting this issue and we’ll get right back to you with a solution. This may take a day or two but we really appreciate your patience!

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @anjampie. I believe we have a fix for this issue. We should be releasing a patch for it this week, and we’ll keep you updated.

    Thread Starter anjampie

    (@anjampie)

    Thanks for your work on this. I’ll let you know how it goes.

    Thank you for your patience @anjampie! Also don’t hesitate to reach back out if there’s anything else that we can answer for you.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @anjampie We just released Total Upkeep 1.15.5 and we think it should fix this issue. When you have some time, please upgrade and let us know how it goes!

    Thread Starter anjampie

    (@anjampie)

    Ok, I got it updated to 1.15.5. The next automated backup happens in 13 hours – fingers crossed for that one!

    That’s great to hear @anjampie, so happy you were able to resolve this. Be sure to reach back out if ever run into anymore issues!

Viewing 11 replies - 1 through 11 (of 11 total)
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