Multiple email is sent to customer while using stripe gateway

Just want to reopen the ticket:

There are multiple emails sent at different random times from our smtp to client.
This happens randomly, and most of the time it only sends one email. But when times when it’s sending, it can send up to 13 times to customers, time range from customer’s order time to the next day, for example:

“20200816 0058
20200816 0058
20200816 0058
20200816 0058
20200816 0058
20200817 0102
20200817 0102
20200817 0102
20200817 0102
20200817 0102
20200817 0103
20200817 0103
20200817 0103”

these are one incident where server sends 13 emails to the same customer with the same order.

There’s currently nothing wrong with other payment types, any suggestion?

Version 4.5.0

—–the following is the followup info——
we did have all the email logs because we’re using WP SMTP pro, and all the logs showing that all emails are sent from Woocommerce (or plugins) because it does have all the email logs sending to the same customer multiple times.
which exactly matches the email sent from out Gmail server.

and there is our status report:

`
### WordPress Environment ###

WordPress address (URL): https://www.seekitshop.com
Site address (URL): https://www.seekitshop.com
WC Version: 4.4.1
REST API Version: ? 1.0.15
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.4.0
Log Directory Writable: ?
WP Version: ? 5.4.2 – There is a newer version of WordPress available (5.5)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: nginx/1.10.3
PHP Version: 7.3.21-1+ubuntu16.04.1+deb.sury.org+1
PHP Post Max Size: 128 MB
PHP Time Limit: 900
PHP Max Input Vars: 3000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.38-MariaDB-0ubuntu0.16.04.1
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: wp_
Total Database Size: 63.02MB
Database Data Size: 48.99MB
Database Index Size: 14.03MB
wp_woocommerce_sessions: Data: 2.82MB + Index: 0.10MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.60MB + Index: 0.26MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 3.40MB + Index: 2.56MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_actionscheduler_logs: Data: 1.43MB + Index: 1.09MB + Engine MyISAM
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wp_posts: Data: 5.47MB + Index: 0.44MB + Engine MyISAM
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wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.04MB + Index: 0.10MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 1.78MB + Index: 0.99MB + Engine MyISAM
wp_users: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.11MB + Index: 0.09MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.47MB + Index: 0.41MB + Engine MyISAM
wp_wc_order_stats: Data: 0.17MB + Index: 0.11MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.07MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.04MB + Index: 0.06MB + Engine MyISAM
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wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_zapier_history: Data: 0.19MB + Index: 0.04MB + Engine MyISAM
wp_wdp_orders: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wp_wdp_order_items: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wp_wdp_rules: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_emails_log: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

attachment: 712
avada_faq: 20
nav_menu_item: 84
page: 23
post: 10
product: 586
product_variation: 4
revision: 263
shop_order: 2150
shop_order_refund: 33
slide: 6
um_directory: 1
um_form: 3
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

LayerSlider WP: by Kreatura Media – 6.11.2
Advanced Custom Fields PRO: by Elliot Condon – 5.9.0
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 3.0.4 – Installed version not tested with active version of WooCommerce 4.4.1
Activity Log: by Activity Log Team – 2.5.2
Autoptimize: by Frank Goossens (futtta) – 2.7.6
bbPress: by The bbPress Contributors – 2.6.5
Contact Form 7: by Takayuki Miyoshi – 5.2.1
Convert Plus: by Brainstorm Force – 3.5.12
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.2.10 – Installed version not tested with active version of WooCommerce 4.4.1
Avada Builder: by ThemeFusion – 3.0.2
Avada Core: by ThemeFusion – 5.0.2
Avada Custom Branding: by ThemeFusion – 1.2
Header Footer Code Manager: by 99robots – 1.1.7
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Jetpack by WordPress.com: by Automattic – 8.8.2
Members: by MemberPress – 3.0.10
Preoders for WooCommerce PRO: by Bright Plugins – 1.0.5 – Installed version not tested with active version of WooCommerce 4.4.1
PWA: by PWA Plugin Contributors – 0.5.0
Slider Revolution: by ThemePunch – 6.2.22
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Attach Me!: by Lagudi Domenico – 18.2 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.0 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Zapier: by OM4 – 2.0.4 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce: by Automattic – 4.4.1
Yoast SEO: by Team Yoast – 14.8
WP Mail SMTP Pro: by WPForms – 2.3.1
WP Maintenance Mode: by Designmodo – 2.2.4

### Inactive Plugins (8) ###

Flexible Shipping: by WP Desk – 3.11.3 – Installed version not tested with active version of WooCommerce 4.4.1
HubSpot All-In-One Marketing – Forms, Popups, Live Chat: by HubSpot – 7.40.0
Nextend Social Login: by Nextendweb – 3.0.24
Preoders for WooCommerce: by Bright Plugins – 1.0.5 – Installed version not tested with active version of WooCommerce 4.4.1
The Events Calendar: by Modern Tribe
Inc. – 5.1.4

WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
WooCommerce Twilio SMS Notifications: by SkyVerge – 1.14.4 – Installed version not tested with active version of WooCommerce 4.4.1
WP Mail SMTP: by WPForms – 2.2.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #19794 – /shop-full-width/
Cart: #19809 – /cart/
Checkout: #19811 – /checkout/
My account: #19814 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.0.2
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/emails/admin-new-order.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

Outdated Templates: ?

Learn how to update

### Action Scheduler ###

Complete: 7,873
Oldest: 2020-08-23 15:18:18 +0000
Newest: 2020-08-26 06:22:25 +0000

Pending: 4
Oldest: 2020-08-26 11:35:12 +0000
Newest: 2020-09-05 00:46:05 +0000

### WooCommerce Zapier ###

Database Version: ? 12
Detailed Logging Enabled: No
Legacy Mode Disabled: ? Yes
SSL: ? Yes
REST API Authentication Key(s): ? 0
Task History Record Count: ? 2125
Webhook #3: Zapier #93861779
– Status: disabled
– Trigger: order.created
– Delivery Count (Last 30 Days): 467
Deleted Webhook Delivery Count: 1658

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