Multiple Instagram Feeds load from one same account

Hi @2bearstudio,

Thanks for contacting us! We’ll be happy to help with this, but we’ll need more information to better investigate the issue. Could you send us a support request here and include the System Info from the plugin and links to the pages where you are displaying the feeds? You can find the System Info here:

1. WordPress DashBoard – Instagram Feed – click on the “Help” button in the upper right corner of the page. This takes you to our Support page.

2. Scroll down to the System Info section on the Support page.

3. Click the Copy button on the right-hand side of the System Info title.

4. Paste the ‘System Info’ into your reply.

5. For issues with a specific feed, you can also under Export Settings select the feed and click Export. You can then attach the generated .json file to your reply.

Thanks!

Louis

@smashballoonlouis

`## SITE/SERVER INFO: ##
Plugin Version: Instagram Feed Free
Site URL: https://therootcellar.ca
Home URL: https://therootcellar.ca
WordPress Version: 6.1.1
PHP Version: 8.0.25
Web Server Info: Apache
PHP allow_url_fopen: Yes
PHP cURL: Yes
JSON: Yes
SSL Stream: Yes

## ACTIVE PLUGINS: ##
Advanced Custom Fields PRO: 6.0.5
Gravity Forms: 2.6.8
Gravity Forms Zero Spam: 1.2.3
ManageWP – Worker: 4.9.15
MC4WP: Mailchimp for WordPress: 4.8.11
Slider Revolution: 6.6.5
Smash Balloon Instagram Feed: 6.1
Uncode Core: 2.7.5
Uncode Privacy: 2.2.2
Uncode Wireframes: 1.5.0
Uncode WPBakery Page Builder: 6.9.0
WPBakery Page Builder Clipboard: 5.0.2
WPCode Lite: 2.0.4.4
Yoast Duplicate Post: 4.5

Next check: 1:00 pm (every 12 hours)
GDPR: auto
Custom CSS: Empty
Custom JS: Empty
Optimize Images: Enabled
Usage Tracking: Disabled
AJAX theme loading fix: Enabled
AJAX Initial: Disabled
Enqueue in Head: Disabled
Enqueue in Shortcode: Disabled
Enable JS Image: Enabled
Admin Error Notice: Enabled
Feed Issue Email Reports: Enabled
Email notification: Monday
Email notification addresses: [email protected]

## FEEDS: ##
@rootcellar Feed – User
rootcellar (17841400210184847)
gyjjAy44dNrzCBxbocguuVBMazlmeWQxWFZ0b3VGbnZjaVpreHBvYlVobGRJMFN4TElOL3ZSek1sNzk1NktqaFVqd0VLKzZnbkVHRncrdGtxR3ZYOEpXS3VjUmhLOS9EcDhlclJ3PT0=

@thechopshopmeatmarket Feed – User
thechopshopmeatmarket (17841404903599478)
qAES2vk4LfdyJtXH/p9IaEZvK3JuVTVYMzNtUEVnYjJKUVluODJJK0c2WnZzQnVnT1lBbmpxcUZEZHJRZWpaTDcwbW8zTHQzdGJkVmZCTU92U0RoQWluTFFyVmM2RlVNUXBRM3lnPT0=
https://therootcellar.ca/?uncodeblock=0-footer-root-cellar-chopshop?sb_debug

@thepottingshedinsta Feed – User

@therccoffeeproject Feed – User
therccoffeeproject (17841407214944927)
yFw7q/j+DNC005JB+FCzdGJwU3poeXpLNDltOVBpRHNFbVd3bWo3YkFWaDdDM0JWQkJ1YXhJTEI4a2JBUnRBclpRQU9rQklPS3NWY2hkSitYM0dJbEJJYjhRbU5yOHpUcUJQa1JBPT0=

## Sources: ##
17841400210184847
Type: basic
Username: rootcellar
Error:
ZQuU1lGivtoUKuLVOMcC+k83V0JHZHdJUFBlTHpNSmNMS1RTSThGQWtFeGN1aEF6WlhpQ2x0RHRIbWRBWWxSWDVRb3pHbjhncHZOTVJJTjZTNHVnYkk5dVM5L2w4OUFndXRBazZtVGM3YjUwUUloNTlkZW1aTnA5eTA2MkNxRWNRZENyWHdqSWpGUWN1V3VaR014Q0g0R2h4S0hGQ1RPc1B3OE9QQUdBZ1Y4dWx4Vkt4S2wwUVJSQ0xCWDNnd0xtUnRmOUtTU3Z6NUZTblAzS3dCYkZKNnc0N3B0RnUySmpsQUdyYndyeUN3azR6d2dVZzB4Rmh0RXhyVFg2MjUwSnNlbytBbnk1aWY2ek10NE5JejFReGpLKzhEdjNWTWFjb0pqbWpYOVlYRWJSVXRhSzExcVBvRGxaN3h3PQ==

17841407214944927
Type: basic
Username: therccoffeeproject
Error:
8xa24GBy9hP1GDNuoN1QoDFVUWtxeFZiV1d3alVNUTZXNmNvb0U5dGg5MXVxWVFTclRpRElhQTZHeVplOTFUYjhyb1ZXZXQ1dTYyQU16WVU0ekxYQzU0VjZQU1VYUlIwY3lIL3J2SkRmeWFGS1EwcmJrUnVzU2lMK0E2V3YyWXlleFZSaW9kVGVnS05ZNmE2a05RcnRSdXdtdHdkdDZpWG1lSDRKYTZGeGFNRlhjYWtJVnpaeE5QWXJaVENsZGFBbDhJbHlYaTRVdDN6R0hJaC9sNS9PYkljMHhQbW1sVFZNdzRWbUpmcXRWc1plUDllRnozWmVJdTZCV1VZUGdMaWZiQTFjNGFsOWlhRjd5Y3hrN3Z6amNIQ01WNnVlT3FWVzJIY1oyeTgyd21PYXllQXNLQnhlbDNa

17841404903599478
Type: basic
Username: thechopshopmeatmarket
Error:
ozxlNVGrSxSV142aREVqUEdwVW10blZsbXBiZVhFaGZ3L0JaOG9UMkIwdXdERGxTd3FQZ0RlSlpnZWZrNllVRXM4M0lXS1RIRzFXZDYwQlNCc0dmcUc2dURUSFJNZVhFdDZNZm8yZkd2c3pQUW9RUjNnVCs4YmxteHdoc2YwcnBBM0k4TXhRbWxwWXp5djg4R214LzNyM0ZXSkNRQmdYNVJmZjRtSjFqMC9salpRVzJMMExNbk8vUDZsUm9wbVdkcXVzU1pnRk01ZEpGWnRCdUFmb0Qxd0hkaEJ3Y3N6OW5USEhsVHNvWlZWb09tR3F3dEdtUVJtNnFCaHhMNEM2WmdLOHd5US9uam1NT3U2K0g5RkR6MVpVQ1ZET1Ixb1FKTEF1WjRpRnNBYzF4T2ttQkhscWpWeDNXR2c9PQ==

## IMAGE RESIZING: ##
upload directory exists

## POSTS: ##
## FEEDS POSTS TABLE ##
record_id: 481
id: 315
instagram_id: 18085415134310858
feed_id: *3
hashtag:

## POSTS TABLE ##
id: 315
created_on: 2022-12-04 21:02:35
instagram_id: 18085415134310858
time_stamp: 2022-12-04 17:10:26
top_time_stamp: 2022-12-04 17:10:26
json_data: 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
media_id: 318345156_1168598484086277_3726000718359083026_n
sizes: a:3:{s:4:”full”;i:640;s:3:”low”;i:320;s:5:”thumb”;i:150;}
aspect_ratio: 1.00
images_done: 1
last_requested: 2022-12-05

## Cron Cache Report: ##
Time Ran: 2022-12-05 09:01:52
Found Feeds: 3

4:
Did Update: no – no post cache found

1:
Last Retrieve: 2022-12-05 09:01:07
Did Update: yes

3:
Last Retrieve: 2022-12-05 09:01:07
Did Update: yes

sbi_feed_update
2022-12-05 21:00:00
Next Scheduled: 401 minutes

sb_instagram_cron_job
sb_instagram_twicedaily
2022-12-06 00:17:35
Next Scheduled: 599 minutes

sbi_usage_tracking_cron
2022-12-07 23:24:52
Next Scheduled: 3426 minutes

sbi_notification_update
sb_instagram_feed_issue_email
2022-12-11 23:00:00
Next Scheduled: 9161 minutes

## ERRORS: ##

## ACTION LOG ##
07-21 09:02:32 – Cleared connection error.
07-21 17:54:33 – Cleared connection error.
10-11 03:34:45 – Cleared connection error.
10-11 03:40:10 – Saved settings on the configure tab.
10-11 03:40:29 – Saved settings on the configure tab.
10-14 02:53:06 – Saved settings on the configure tab.
12-02 04:02:54 – Cleared connection error.
12-02 04:14:40 – Saved settings on the configure tab.
12-02 17:31:57 – Saved settings on the configure tab.
12-02 17:33:29 – Saved settings on the configure tab.

## OEMBED: ##

{"customizer":false,"type":"user","order":"recent","id":["17841404903599478"],"hashtag":[],"tagged":[],"width":"100","widthunit":"%","widthresp":"","height":"","heightunit":"px","sortby":"none","disablelightbox":true,"captionlinks":false,"offset":"0","num":"9","apinum":"0","nummobile":"9","cols":"9","colstablet":"3","colsmobile":"3","disablemobile":"","imagepadding":"3","imagepaddingunit":"px","layout":"grid","lightboxcomments":true,"numcomments":20,"hovereffect":"","hovercolor":"","hovertextcolor":"","hoverdisplay":"username,date,instagram","background":"","imageres":"auto","media":"","videotypes":"regular,igtv,reels","showcaption":true,"captionlength":"","captioncolor":"","captionsize":"","showlikes":true,"likescolor":"","likessize":"13","hidephotos":"","showbutton":"","buttoncolor":"","buttonhovercolor":"","buttontextcolor":"","buttontext":"Load More...","showfollow":"","followcolor":"","followhovercolor":"#359dff","followtextcolor":"","followtext":"Follow on Instagram","showheader":"","headertextsize":"","headercolor":"","headerstyle":"standard","showfollowers":false,"showbio":false,"custombio":"","customavatar":"","headerprimarycolor":"#517fa4","headersecondarycolor":"#eeeeee","headersize":"small","stories":true,"storiestime":"","headeroutside":false,"class":"","ajaxtheme":"","excludewords":"","includewords":"","maxrequests":"5","carouselrows":"1","carouselloop":"rewind","carouselarrows":false,"carouselpag":true,"carouselautoplay":false,"carouseltime":"5000","highlighttype":"pattern","highlightoffset":"0","highlightpattern":"","highlighthashtag":"","highlightids":"","whitelist":"","autoscroll":false,"autoscrolldistance":"","permanent":false,"accesstoken":"","user":"rootcellar","feedid":false,"resizeprocess":"background","mediavine":"","customtemplates":false,"moderationmode":false,"colorpalette":"inherit","custombgcolor1":"","customtextcolor1":"","customtextcolor2":"","customlinkcolor1":"","custombuttoncolor1":"","custombuttoncolor2":"","photosposts":true,"videosposts":true,"igtvposts":true,"reelsposts":true,"shoppablefeed":false,"shoppablelist":"","moderationlist":"{\"list_type_selected\":\"allow\"}","customBlockModerationlist":"","enablemoderationmode":false,"fakecolorpicker":"","cachetime":"1","gdpr":"auto","altresize":true,"minnum":"8","disable_resize":false,"favor_local":true,"backup_cache_enabled":true,"disable_js_image_loading":false,"ajax_post_load":false,"sbi_cache_cron_interval":"43200","sb_instagram_cache_time":"1","sb_instagram_cache_time_unit":"hours","feed_name":"@thechopshopmeatmarket Feed","sources":{"17841404903599478":{"record_id":"22","user_id":"17841404903599478","type":"basic","privilege":"","access_token":"IGQVJVNG1VVTFRV634hgdf83hjdj2ThEaU9KeEtlTm52VVZATM0h5SWlhNVEtUVF1OEFsa3BSVzFGdFRNZAjdRelQxeTF3ZAzhzTFZAaa3U4OUhuREJtRjB4ZA3dTWVk4R0ViaFBaTGpMZAjAwRW5UZAnNncmdR","username":"thechopshopmeatmarket","name":"thechopshopmeatmarket","info":"{\"id\":\"17841404903599478\",\"username\":\"thechopshopmeatmarket\",\"media_count\":714,\"account_type\":\"BUSINESS\",\"local_avatar\":false,\"name\":\"{}\",\"page_access_token\":\"\"}","error":"","expires":"2023-01-31 04:00:18","profile_picture":"","local_avatar_url":false}}}

Hi @2bearstudio,

Thanks for sending the System Info, but please note that you should only share this with us via a support request on our website as it contains information you should not make publicly accessible.

I don’t see any specific problems in the System Info that would cause this issue. I also tested this on my test site, but I could not replicate the problem and the three feeds each displayed the posts from the correct account.

To investigate this further we’ll likely need to request access to view the backend of the site, so please send us a support request here and we’ll be happy to help further: https://smashballoon.com/support/

Thanks!

Louis