Multiple isses

As I said. Your like button doesn't work and nor does your comment box. Would you like me to add a red arrow to where it should be? pic.twitter.com/K2xkZIlplr

— Unwanted Life (@UnwantedLife_Me) March 28, 2022

Hi @unwantedlife

I’ve seen you’ve mentioned having an issue when commenting on Jetpack-powered sites. Can you mention which specific device you are using? I’d suggest testing with another device and seeing if you are getting the same behavior.

Regarding the Like button, I’ve seen you have installed and activated the WP Like button plugin; however, that’s not our plugin, so we can’t assist with that. The Jetpack Like button can be activated by following the steps below:

https://jetpack.com/support/likes/

To test the comment feature and see if this is a compatibility issue, please try disabling your plugins while only keeping Jetpack active, and then switch to a default theme such as Twenty Seventeen and do let us know the results.

Best,

Hi,

I have the jetpack like button as well as the Facebook like button, but it’s not just my site whereby the jetpack like button doesn’t load. It’s a really common issue that I and other bloggers I know have on there sites and the sites they visit. I wouldn’t have bothered mentioning it if it wasn’t for the problem with the comment box as the like function isn’t that important. But I’m sure all the jetpack using bloggers would like it to load every time.

As for the comment problem, I only have one smartphone so I can’t test it on another one. All I know is that it’s a problem with any site that uses Jetpack for the comments, only happens on Twitter’s inbuilt browser and Chrome on my android phone, but doesn’t happen on Opera Mini. It’s something about the Chrome browser that I assume Twitter also uses for their inbuilt browser that just doesn’t want to work with Jetpack

Hi @unwantedlife –

Regarding the comment box and like button not loading on your site, I am seeing issues related to your site’s Content Security Policy (CSP). It appears that your CSP may be preventing our JavaScript from loading:

Content Security Policy: Ignoring “'unsafe-inline'” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “https:” within script-src: ‘strict-dynamic’ specified
Content Security Policy: Ignoring “http:” within script-src: ‘strict-dynamic’ specified

Could you temporarily turn off those CSP components so that we can rule that out?

—

If that doesn’t fix the issue, there may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

I know it’s less than ideal, but could you please try the following:

– Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
– Then try viewing the comments again. If they load along with the likes, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, testing in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

If disabling plugins doesn’t help, it may be the theme.

– Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try viewing comments and likes again. If they work, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

Let us know how that goes. You can use the WordPress Health Check & Troubleshooting plugin to test this without making changes to your site’s frontend:

https://www.ads-software.com/plugins/health-check/

—

As for the zoom issue in Chrome and Twitter, that, unfortunately, appears to be an issue with those specific browsers. Could you review your Zoom and magnification settings?

https://support.google.com/chrome/answer/96810?hl=en&co=GENIE.Platform%3DAndroid

https://support.google.com/accessibility/android/answer/6006949?hl=en

Hi,

The comment box loads on my site, unless viewed in incognito mode. That’s not the problem. The problem is on every single site that uses Jetpack, the comment box does an extreme zoom in so I can’t see what I’m typing, as I showed in the link provided in the first post in the thread.that extreme zoom is the comment issue that needs fixing.

The issue with the comment box appears to be a specific issue with the Chrome browser infrastructure. The extreme zoom issue doesn’t happen on duckduckgo or opera mini browser. Something must not be compatible with your Jetpack plugin and the Google Chrome browser on Android.

With the like button, it’s other people’s websites that use Jetpack where the like button doesn’t load. It’s very hit and miss on if it’ll load and it’s been like that for three years. Some sites it’ll load, some it won’t. No matter how many times you try freshing, it won’t help. But return at a later date and the like button might load again on that website.

Am I really the only person that’s made a complaint about the like button issue in the last three years? It’s a very common problem that I know other bloggers have moaned about. I’ve had loads of conversations with bloggers about this issue over the years

Sites that don’t use Jetpack for there comment box don’t have the extreme zoom in issue, nor do blogs that use other platforms that aren’t WordPress. I can comment on those just fine and there’s nothing wrong with my accessibility settings either

Hi @unwantedlife

We’d be happy to look into this further if you can provide more information, such as which specific device you are using, and the specific Chrome version you are using there. I’ve tried testing with two different android smartphones using the Chrome browser, and I couldn’t reproduce the issue as I didn’t experience the zoom issue.

I can see the issue with the Like button on your website; however, this is usually an incompatibility with a theme or plugin; that’s why my colleague had suggested you lure that out by reverting to a default theme and disabling all of your plugins except Jetpack temporarily, as you also seem to be using the WP Like Button plugin.

Let us know more regarding the Zoom issue, and how things roll after testing about the Like button issue.

Hi,

I have no idea how I 2oukd even turn off CSP components, but I’m not fussed if the like button works or not, it’s not something I’ve ever cared about and it’s a problem I see everywhere. That’s why I have the Facebook like button when it doesn’t load. I’ve lived with that issues since day one as a blogger, as have most bloggers I know.

Given that you’re reporting that the link button is now a consistent problem on my blog, I’ll likely just remove it completely.

I’m not sure how fixing the like button on my blog would help with the fact that it happens on every single jetpack blog I’ve come across for several months.

I’m using a Vivo V21 5G phone. I can’t tell you what version the browser is on the Twitter inbuilt browser where the zoom issue also exists, but the Twitter app is Version 9.35.1-release.0. For my Chrome app it’s currently Version 99.0.4844.88.

I’ve managed to get my old OnePlus One phone working and the issue doesn’t seem to happen with that very old version of Chrome version 79.0.3945.93

Hi @unwantedlife –

Turning off the Like button seems like the best bet then on your site if you aren’t using it. Unfortunately, we can really only work with you to troubleshoot issues on your own site since addressing potential issues will likely require site owner intervention (such as adjusting the CSP on your site.

—

As a next step with the zoom issues, did you get a chance to review your zoom and magnification settings?

https://support.google.com/chrome/answer/96810?hl=en&co=GENIE.Platform%3DAndroid

https://support.google.com/accessibility/android/answer/6006949?hl=en

It’s my understanding that in more recent versions of Chrome that there have been changes to do the accessibility settings that may be impacting this functionality.

Hi,

The settings are set to 100% text size and it makes no difference if you turn on the function to stop a website from forcing you to zoom in or not. So it’s not The accessibility settings, and I don’t know how it would be when it’s only an issue with Jetpack’s comment box and nothing else or why it would happen in Twitter’s inbuilt browser as well

Hey @unwantedlife

Could you provide the steps to reproduce the issue and the phone’s system setup (Android version, memory, Chrome version, if you have anything installed as an add-on to Chrome, etc), so we can test it on our end, please?

Let me know if you have any questions.

My best regards,

Michelle

Hi,

I can provided the chrome version again, it’s 99.0.4844.88. I have no add one for my android app.

The steps are simple, I tap a Jetpack comment box. That’s it. See the first post in the thread for a video.

Android 12

RAM 8+4GB and 128ROM with SD card 250GB

Hi @unwantedlife –

I had a colleague test this using Chrome on Android 12 (Galaxy S21+ / Chrome v99.0.4844.73 — I believe that this version is close enough that it wouldn’t likely cause an issue) and they did not experience the zooming behavior. They also tested on another site using Jetpack Comments and it worked without issue. Additionally, I would suspect that we would be receiving a large number of complaints about this if the behavior was happening on all Android devices.

That said, at this point, I believe that this is due to a device setting that is affecting Chrome and the default Webview (based on your system version of Chrome) that the Twitter app uses.

You might try resetting your Chrome browser to the defaults to see if that fixes the issue.

It’s been a problem since I got the phone and switching to default doesn’t help. I’ll try contacting Vivo then

Hey @unwantedlife,

That seems the next good step to take as it looks device-related to us as far as we can see.

Let us know what you find out in case you still need our assistance.

Cheers!