Multiple Issues, refunds not processing, products not showing

  • Resolved Scott

    (@sunderlandstationmodels)


    2 years ago

    There are multiple issues being experienced.

    Products are not showing up in searches via the products page link, searches return nil results. Live website product categories are empty despite individual product searches being possible via search.

    Another issue is around refunds, refunds cannot be processed, after going through the refund steps and clicking refund, the page processes (grey circle with spinning white dot) and refreshes but the order status do not change to refunded and there are no updates in the order history.

    Another issue is around trying to create a manual order, the link just returns the standard Critical website error page.

    Console log for the products search issue:

    Uncaught Error: Product Elements not found.

    product-debug-modules.js?ver=1666181038:1
    at Module.CEol (product-debug-modules.js?ver=1666181038:1:11987)
    at n (product-debug-modules.js?ver=1666181038:1:110)
    at product-debug-modules.js?ver=1666181038:1:904
    at product-debug-modules.js?ver=1666181038:1:918

    Begging your pardon, forgot to add in these details

    WordPress version:6.1.1

    Woocommerce Version 7.4.0

    Woocommerce payments version 5.4.0

    • This topic was modified 2 years ago by Scott.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter Scott

    (@sunderlandstationmodels)

    This may be related to server storage issues, checking with host, will see what the situation looks like once that is concluded

Viewing 1 replies (of 1 total)
  • The topic ‘Multiple Issues, refunds not processing, products not showing’ is closed to new replies.