Multiple Licenses not appearing in email

  • slipandwot

    (@slipandwot)


    6 years ago

    Good day,

    We are using WP eStore and SLM together to issue licenses after a product purchase.

    The {product_details} returns the number of products purchased, but the {slm_data} only returns a sigle license key.

    This worked great in the past.

    Are we missing something?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, just to confirm with you. Have you followed these instructions?

    Regards

    Thread Starter slipandwot

    (@slipandwot)

    Hello mbrsolution,

    We have verified that the WP eStore settings are indeed correctly configured in accordance with the instructions.

    The issue still occurs.

    Please help.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, thank you for reporting back. I have submitted a message to the developers to investigate further your issue.

    Kind regards

    Plugin Author mra13

    (@mra13)

    It is definitely suppose to have the keys for all the items (given those items all have the license key option enabled).

    Since you are using our WP eStore plugin, please post this question on our custom support forum or use our contact form for tech support. I will be able to check your log file and see what is going on.

    Thread Starter slipandwot

    (@slipandwot)

    Hello mra13,

    I have submitted a Support Ticket.

    So that others may see, here is what happens when I purchase two (2) of the same product (which should produce an email with two (2) License Keys. I only receive 1 key.

    License Manager Log

    [11/16/2018 10:08 PM] – ——– Log File Reset ——–
    [11/16/2018 10:11 PM] – SUCCESS : WP eStore integration – checking if a license key needs to be created for this transaction.
    [11/16/2018 10:11 PM] – SUCCESS : Checking license key generation for single item product.
    [11/16/2018 10:11 PM] – SUCCESS : Need to create a license key for this product (5)
    [11/16/2018 10:11 PM] – SUCCESS : Inserting license data into the license manager DB table.
    [11/16/2018 10:11 PM] – SUCCESS : Liense data:
    Item Name: Full Version License Key – License Key: EVA5bef40786e530

    eStore Log

    [11/16/2018 10:11 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…
    [11/16/2018 10:11 PM] – SUCCESS :Processing PayPal PDT…
    [11/16/2018 10:11 PM] – SUCCESS :Saving transaction data for thank you page display.
    [11/16/2018 10:11 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.
    [11/16/2018 10:11 PM] – SUCCESS :Generating download link for single file.
    [11/16/2018 10:11 PM] – SUCCESS :Checking if a key needs to be issued for product id: 5 Requested quantity: 2
    [11/16/2018 10:11 PM] – SUCCESS :This product does not use the serial key feature
    [11/16/2018 10:11 PM] – SUCCESS :Incremental counter value: 11
    [11/16/2018 10:11 PM] – SUCCESS :Value of current cart item:
    [11/16/2018 10:11 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…
    [11/16/2018 10:11 PM] – SUCCESS :Processing PayPal PDT…
    [11/16/2018 10:11 PM] – SUCCESS :Saving transaction data for thank you page display.
    [11/16/2018 10:11 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

Viewing 5 replies - 1 through 5 (of 5 total)
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