Multiple order confirmations for single paid order via STRIPE
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Hi,
when customer is paying via STRIPE on my website, the customer receives two identical emails with an order confirmation and the same goes for admin receiving two email confirmations about received order.
Please let me know how can this be fixed. I can see the multiple emails for each order paid via STRIPE also in all my email logs.
Kind regards
Michal
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Hello,
As a first step, please share a copy of your site’s System Status: It is under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?
Next, please navigate to WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages, be sure the debug mode is enabled. And create a test order.
And please go to WooCommerce > System Status > Logs, and let us know if there are any errors visible for us to check.
I am having the same issue since a few days ago. No errors on the logs, and I was able to see 2 different requests triggering the emails, one coming from the User Client, with its IP, User agent, and a few seconds after, a 2nd order status update request coming from the Stripe Webhook, confirming the payment.
In the order notes, you see 2 different payment confirmations for the same ID. I guess one email gets sends per email.
this is how the 2nd one looks like:
Severity => 200
Object => woocommerce-order
EventType => modified
UserAgent => Stripe/1.0 (+https://stripe.com/docs/webhooks)- This reply was modified 2 years ago by echongkan.
HI,
here is the status report and the log from the test order in debug mode including order cancellation and refund of the test order.
However now I only got a single admin email about order receipt and a single customer email about order receipt.
But so far every time a customer places an order with real payment, he always gets two identical emails and the same goes for admin notifications.
Some URLs and contact details have been changed for privacy reasons.
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Hide errors from visitors: ? ### Active Plugins (28) ### Controlled Admin Access: by WPRuby – 2.0.10 Cost of Goods for WooCommerce: by WPFactory – 2.7.3 Elementor: by Elementor.com – 3.8.0 XStore Core: by 8theme – 4.3.6 EU/UK VAT for WooCommerce Pro: by WPWhale – 2.6.1 Flexible Shipping: by Octolize – 4.16.1 Product Bundles - Variation Bundles: by franticpsyx – 1.1.3 Really Simple SSL: by Really Simple Plugins – 6.0.5 Slider Revolution: by ThemePunch – 6.6.4 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.23 GDPR Cookie Consent: by WebToffee – 2.3.8 Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7 Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3 Phone Validator for WooCommerce: by Precious Omonzejele (CodeXplorer ) – 1.3.0 Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.8 WooCommerce Composite Products: by WooCommerce – 8.6.1 WooCommerce Stripe Gateway: by WooCommerce – 6.9.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.16 WooCommerce PayPal Payments: by WooCommerce – 1.9.5 WooCommerce Product Bundles: by WooCommerce – 6.17.3 WooCommerce: by Automattic – 7.0.1 Wordfence Security: by Wordfence – 7.7.1 Yoast SEO: by Team Yoast – 19.9 WP Mail SMTP Pro: by WPForms – 3.6.1 WP Rocket | Exclude Inline Styles from Remove Unused CSS: by WP Rocket Support Team – WP Rocket: by WP Media – 3.12.2.1 WPForms Lite: by WPForms – 1.7.7.2 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? 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Template Overrides: – ### Product Bundles ### Database Version: 6.17.3 Loopback Test: ? Template Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: SK WooCommerce currency supported: ? Advanced Card Processing available in country: – Pay Later messaging available in country: – Webhook status: ? Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-07 07:54:49 +01:00 Options: ? 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Here is the log from Stripe
2022-11-06T12:03:48+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== account ====End Log==== 2022-11-06T12:04:55+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_methods request: Array ( [customer] => cus_Kf4cENStT87lKm [type] => card [limit] => 100 ) ====End Log==== 2022-11-06T12:05:01+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents request: Array ( [amount] => 1639 [currency] => eur [payment_method_types] => Array ( [0] => card ) [capture_method] => automatic ) ====End Log==== 2022-11-06T12:05:31+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents/pi_3M17azBats7PnWlz19O5CU6H request: Array ( [amount] => 1639 [currency] => EUR [statement_descriptor] => XXXXX.sk* #10382 [description] => XXXXX.sk - Order 10382 [customer] => cus_Kf4cENStT87lKm [payment_method_types] => Array ( [0] => card ) [metadata] => Array ( [customer_name] => XXXXXX [customer_email] => XXXXX.sk [site_url] => XXXXX.sk [order_id] => 10382 [order_key] => wc_order_bnaYWHurQHOnb [payment_type] => single ) ) ====End Log==== 2022-11-06T12:05:36+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Begin processing UPE redirect payment for order 10382 for the amount of 16.39 ====End Log==== 2022-11-06T12:05:36+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents/pi_3M17azBats7PnWlz19O5CU6H?expand[]=payment_method ====End Log==== 2022-11-06T12:05:37+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Processing response: stdClass Object ( [id] => ch_3M17azBats7PnWlz1ejFTaam [object] => charge [amount] => 1639 [amount_captured] => 1639 [amount_refunded] => 0 [application] => [application_fee] => [application_fee_amount] => [balance_transaction] => txn_3M17azBats7PnWlz1nsqrMBB [billing_details] => stdClass Object ( [address] => stdClass Object ( [city] => XXXXX [country] => SK [line1] => XXXXX [line2] => - [postal_code] => 00000 [state] => - ) [email] => XXXXX [name] => XXXXX [phone] => XXXXX ) [calculated_statement_descriptor] => XXXXX.SK* #10382 [captured] => 1 [created] => 1667736332 [currency] => eur [customer] => cus_Kf4cENStT87lKm [description] => DENSITY.sk - Order 10382 [destination] => [dispute] => [disputed] => [failure_balance_transaction] => [failure_code] => [failure_message] => [fraud_details] => stdClass Object ( ) [invoice] => [livemode] => [metadata] => stdClass Object ( [customer_email] => XXXXX [customer_name] => XXXXX [order_id] => 10382 [order_key] => wc_order_bnaYWHurQHOnb [payment_type] => single [site_url] => XXXXX ) [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => approved_by_network [reason] => [risk_level] => normal [risk_score] => 59 [seller_message] => Payment complete. [type] => authorized ) [paid] => 1 [payment_intent] => pi_3M17azBats7PnWlz19O5CU6H [payment_method] => pm_1M17bUBats7PnWlz25eXu8P4 [payment_method_details] => stdClass Object ( [card] => stdClass Object ( [brand] => visa [checks] => stdClass Object ( [address_line1_check] => pass [address_postal_code_check] => pass [cvc_check] => pass ) [country] => US [exp_month] => 12 [exp_year] => 2023 [fingerprint] => 3XcOPhq6COKqbQQD [funding] => debit [installments] => [last4] => 5556 [mandate] => [network] => visa [three_d_secure] => [wallet] => ) [type] => card ) [receipt_email] => XXXXX [receipt_number] => [receipt_url] => https://pay.stripe.com/receipts/payment/XXXXX [refunded] => [refunds] => stdClass Object ( [object] => list [data] => Array ( ) [has_more] => [total_count] => 0 [url] => /v1/charges/ch_3M17azBats7PnWlz1ejFTaam/refunds ) [review] => [shipping] => [source] => [source_transfer] => [statement_descriptor] => XXXXX.sk* #10382 [statement_descriptor_suffix] => [status] => succeeded [transfer_data] => [transfer_group] => ) ====End Log==== 2022-11-06T12:05:37+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== balance/history/txn_3M17azBats7PnWlz1nsqrMBB ====End Log==== 2022-11-06T12:06:32+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Info: Beginning refund for order ch_3M17azBats7PnWlz1ejFTaam for the amount of 16.39 ====End Log==== 2022-11-06T12:06:32+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== payment_intents/pi_3M17azBats7PnWlz19O5CU6H?expand[]=payment_method request: Array ( ) ====End Log==== 2022-11-06T12:06:33+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== refunds request: Array ( [amount] => 1639 [metadata] => Array ( [reason] => test cancellation ) [charge] => ch_3M17azBats7PnWlz1ejFTaam ) ====End Log==== 2022-11-06T12:06:34+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== balance/history/txn_3M17azBats7PnWlz1rC7FHds ====End Log==== 2022-11-06T12:06:34+00:00 DEBUG ====Stripe Version: 6.9.0==== ====Start Log==== Success: Refunded 16,39 € - Refund ID: re_3M17azBats7PnWlz1Unox2H9 - Reason: test cancellation ====End Log====
Hello @densitysk,
Can you please try updating the WooCommerce plugin and disabling the option highlighted below?
Link to image: https://i.imgur.com/gZXva5h.pngYou can find it in
WooCommerce > Settings > Payments > Stripe > Manage > Settings
.Let us know how it goes.
Hello @echongkan,
I understand you have the same problem, but it can be caused by something else.
That’s why I’ll ask you to make your own thread and attach as much information as you can.
We’ll reply as fast as we can. ??
Thank you!
OK. I in the meantime altered the order emails and statuses, and I am using the on-hold notification. I also have the same setting for the New checkout experience enabled as he does.
It took me like 3-4 days to find out the double Ajax request and I think Woo should include a proper email logger in its methods, to be able to know what event is triggering an email.
Do you know how to do that rather than asking me for all my info in a separate ticket? — Also, why am I able to see other peoples cases and reply to them?
Hi there @densitysk ??
However now I only got a single admin email about order receipt and a single customer email about order receipt.
But so far every time a customer places an order with real payment, he always gets two identical emails and the same goes for admin notifications.
Thanks for reaching back with the site’s SSR, let’s figure out why things are not lining up!
I found a related issue reported on GitHub, therefore I would like you to test with the previous version of the plugin and let us know if you still face the issue. Here is its download link:
https://downloads.www.ads-software.com/plugin/woocommerce-gateway-stripe.6.8.0.zipAfter downgrading the plugin, could you go ahead with testing the suggestion of my colleague here? Is the issue still persisting?
Let us know how that goes!
Hi there @echongkan ??
OK. I in the meantime altered the order emails and statuses, and I am using the on-hold notification. I also have the same setting for the New checkout experience enabled as he does.
Thanks for reaching out. I am not sure that I understand what you are describing here; could you elaborate further, please?
It took me like 3-4 days to find out the double Ajax request and I think Woo should include a proper email logger in its methods, to be able to know what event is triggering an email.
It would be great to have you add this to the Feature Request Portal, which is a board for our merchants to request features for products like
WooCommerce Stripe Payment Gateway
:
https://woocommerce.com/feature-requests/stripeDo you know how to do that rather than asking me for all my info in a separate ticket? — Also, why am I able to see other peoples cases and reply to them?
This is a public forum, therefore by default open and accessible to everyone. Since the information posted in it is public, others can benefit from reading what happened in other cases before posting their issue. Every store’s setup is different, though. For better assistance so that we can check better into your case, please create your own thread for your issue. You can create a new thread right here:
https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0- This reply was modified 2 years ago by anastas10s. Reason: typo
- This reply was modified 2 years ago by anastas10s. Reason: rephrase
found a related issue reported on GitHub, therefore I would like you to test with the previous version of the plugin and let us know if you still face the issue. Here is its download link:
in fact, it is working now, but with an exactly opposite approach. I have updated the plugin and left the new checkout experience active as it was before. Now new orders are coming in correctly with single email per order as it is supposed to be
Thanks for letting us know @densitysk! I’ll go ahead and set this to Resolved. ??
hi,
unfortunately the problem is occuring once again and the system is constantly sending out multiple copies of the same order receipt email to customer and the admin. I think it should be investigated further. Disabling the new checkout experience helped, however that is not a solution, but just a workaround.
Hi @densitysk
We totally understand that the issue still persists even after updating the plugin.
As mentioned above, this is an open bug that was reported here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463.
I suggest subscribing to the thread to keep posted for updates. I will also be adding a link to this forum thread as well.
Thanks!
- The topic ‘Multiple order confirmations for single paid order via STRIPE’ is closed to new replies.