• Resolved DensitySK

    (@densitysk)


    Hi,

    when customer is paying via STRIPE on my website, the customer receives two identical emails with an order confirmation and the same goes for admin receiving two email confirmations about received order.

    Please let me know how can this be fixed. I can see the multiple emails for each order paid via STRIPE also in all my email logs.

    Kind regards
    Michal

Viewing 12 replies - 1 through 12 (of 12 total)
  • Igor H

    (@ihereira)

    Hello,

    As a first step, please share a copy of your site’s System Status: It is under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Next, please navigate to WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages, be sure the debug mode is enabled. And create a test order.

    And please go to WooCommerce > System Status > Logs, and let us know if there are any errors visible for us to check.

    echongkan

    (@echongkan)

    I am having the same issue since a few days ago. No errors on the logs, and I was able to see 2 different requests triggering the emails, one coming from the User Client, with its IP, User agent, and a few seconds after, a 2nd order status update request coming from the Stripe Webhook, confirming the payment.

    In the order notes, you see 2 different payment confirmations for the same ID. I guess one email gets sends per email.

    this is how the 2nd one looks like:

    Severity => 200
    Object => woocommerce-order
    EventType => modified
    UserAgent => Stripe/1.0 (+https://stripe.com/docs/webhooks)

    • This reply was modified 2 years ago by echongkan.
    Thread Starter DensitySK

    (@densitysk)

    HI,

    here is the status report and the log from the test order in debug mode including order cancellation and refund of the test order.

    However now I only got a single admin email about order receipt and a single customer email about order receipt.

    But so far every time a customer places an order with real payment, he always gets two identical emails and the same goes for admin notifications.

    Some URLs and contact details have been changed for privacy reasons.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.XXXXXX.sk
    Site address (URL): https://www.XXXXXX.sk
    WC Version: 7.0.1
    REST API Version: ? 7.0.1
    WC Blocks Version: ? 8.5.2
    Action Scheduler Version: ? 3.5.2
    Log Directory Writable: ?
    WP Version: 6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.23
    PHP Post Max Size: 512 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 3000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.9-MariaDB-1:10.5.9+maria~focal-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.0.1
    WC Database Prefix: XXXXXX
    Total Database Size: 252.29MB
    Database Data Size: 176.67MB
    Database Index Size: 75.62MB
    woocommerce_sessions: Data: 16.02MB + Index: 3.02MB + Engine InnoDB
    woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    woocommerce_order_items: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
    woocommerce_order_itemmeta: Data: 20.55MB + Index: 17.03MB + Engine InnoDB
    woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    5019de_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    5019de_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_options: Data: 5.52MB + Index: 0.08MB + Engine InnoDB
    5019de_postmeta: Data: 0.34MB + Index: 0.03MB + Engine InnoDB
    5019de_posts: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
    5019de_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    5019de_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_revslider_slides: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    5019de_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    5019de_viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    5019de_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5019de_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    5019de_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    5019de_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    5019de_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    5019de_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_ffilemods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    5019de_fhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    5019de_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5019de_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    5019de_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5019de_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    5019de_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    5019de_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5019de_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_oocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_oocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5019de_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5019de_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5019de_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5019de_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    afa55d_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    afa55d_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_options: Data: 5.52MB + Index: 0.08MB + Engine InnoDB
    afa55d_postmeta: Data: 0.34MB + Index: 0.03MB + Engine InnoDB
    afa55d_posts: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
    afa55d_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    afa55d_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_revslider_slides: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    afa55d_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    afa55d_viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    afa55d_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    afa55d_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    afa55d_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    afa55d_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    afa55d_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    afa55d_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wffilemods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    afa55d_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    afa55d_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    afa55d_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    afa55d_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    afa55d_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    afa55d_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    afa55d_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    afa55d_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    afa55d_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    afa55d_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    afa55d_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    afa55d_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    actionscheduler_actions: Data: 1.02MB + Index: 0.47MB + Engine InnoDB
    actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    actionscheduler_logs: Data: 1.25MB + Index: 0.22MB + Engine InnoDB
    aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    aelia_exchange_rates_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cli_cookie_scan_url: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cli_visitor_details: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
    commentmeta: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
    comments: Data: 6.52MB + Index: 9.09MB + Engine InnoDB
    e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    options: Data: 7.23MB + Index: 0.22MB + Engine InnoDB
    pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmxi_hash: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmxi_images: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    pmxi_imports: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    pmxi_posts: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    pmxi_templates: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    postmeta: Data: 33.56MB + Index: 25.09MB + Engine InnoDB
    posts: Data: 6.47MB + Index: 1.09MB + Engine InnoDB
    revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    revslider_sliders: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    revslider_slides: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
    revslider_slides_bkp: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    term_relationships: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
    term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    usermeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_customer_lookup: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
    wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_order_bundle_lookup: Data: 0.20MB + Index: 0.36MB + Engine InnoDB
    wc_order_composite_lookup: Data: 0.19MB + Index: 0.34MB + Engine InnoDB
    wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wc_order_product_lookup: Data: 3.52MB + Index: 3.94MB + Engine InnoDB
    wc_order_stats: Data: 0.30MB + Index: 0.30MB + Engine InnoDB
    wc_order_tax_lookup: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
    wc_product_attributes_lookup: Data: 0.20MB + Index: 0.25MB + Engine InnoDB
    wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
    wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
    wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wffilemods: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
    wfhits: Data: 2.02MB + Index: 0.20MB + Engine InnoDB
    wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wflogins: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
    wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    woocommerce_bundled_itemmeta: Data: 0.34MB + Index: 0.50MB + Engine InnoDB
    woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmailsmtp_emails_log: Data: 8.02MB + Index: 0.03MB + Engine InnoDB
    wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpr_rocket_cache: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    wpr_rucss_used_css: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
    yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yoast_indexable: Data: 2.52MB + Index: 1.09MB + Engine InnoDB
    yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    yoast_seo_links: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1953
    cookielawinfo: 26
    custom_css: 1
    customize_changeset: 2
    elementor_library: 10
    nav_menu_item: 20
    page: 19
    post: 3
    postman_sent_mail: 3
    product: 385
    product_variation: 89
    revision: 687
    seedprod: 1
    shop_coupon: 9
    shop_order: 2493
    shop_order_refund: 146
    staticblocks: 2
    user_request: 1
    viwec_template: 14
    wp_global_styles: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (28) ###
    
    Controlled Admin Access: by WPRuby – 2.0.10
    Cost of Goods for WooCommerce: by WPFactory – 2.7.3
    Elementor: by Elementor.com – 3.8.0
    XStore Core: by 8theme – 4.3.6
    EU/UK VAT for WooCommerce Pro: by WPWhale – 2.6.1
    Flexible Shipping: by Octolize – 4.16.1
    Product Bundles - Variation Bundles: by franticpsyx – 1.1.3
    Really Simple SSL: by Really Simple Plugins – 6.0.5
    Slider Revolution: by ThemePunch – 6.6.4
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.23
    
    GDPR Cookie Consent: by WebToffee – 2.3.8
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
    Phone Validator for WooCommerce: by Precious Omonzejele (CodeXplorer ) – 1.3.0
    Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.8
    WooCommerce Composite Products: by WooCommerce – 8.6.1
    WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.16
    WooCommerce PayPal Payments: by WooCommerce – 1.9.5
    WooCommerce Product Bundles: by WooCommerce – 6.17.3
    WooCommerce: by Automattic – 7.0.1
    Wordfence Security: by Wordfence – 7.7.1
    Yoast SEO: by Team Yoast – 19.9
    WP Mail SMTP Pro: by WPForms – 3.6.1
    WP Rocket | Exclude Inline Styles from Remove Unused CSS: by WP Rocket Support Team –
    WP Rocket: by WP Media – 3.12.2.1
    WPForms Lite: by WPForms – 1.7.7.2
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.6
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #57 - /shop/
    Cart: #58 - /cart/
    Checkout: #59 - /checkout/
    My account: #60 - /my-account/
    Terms and conditions: #76 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: XStore Child
    Version: 1.0.0
    Author URL: https://8theme.com
    Child Theme: ?
    Parent Theme Name: XStore
    Parent Theme Version: 8.3.6
    Parent Theme Author URL: https://www.8theme.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: xstore/woocommerce/archive-product.php
    xstore/woocommerce/cart/cart-empty.php
    xstore/woocommerce/cart/cart-item-data.php
    xstore/woocommerce/cart/cart-shipping.php
    xstore/woocommerce/cart/cart.php
    xstore/woocommerce/cart/cross-sells.php
    xstore/woocommerce/cart/mini-cart.php
    xstore/woocommerce/cart/proceed-to-checkout-button.php
    xstore/woocommerce/checkout/form-billing.php
    xstore/woocommerce/checkout/form-checkout.php
    xstore/woocommerce/checkout/form-shipping.php
    xstore/woocommerce/checkout/review-order.php
    xstore/woocommerce/checkout/thankyou.php
    xstore/woocommerce/content-product-cat.php
    xstore/woocommerce/content-product.php
    xstore/woocommerce/content-single-product.php
    xstore/woocommerce/content-widget-product.php
    xstore/woocommerce/content-widget-reviews.php
    xstore/woocommerce/global/breadcrumb.php
    xstore/woocommerce/global/form-login.php
    xstore/woocommerce/global/wrapper-end.php
    xstore/woocommerce/global/wrapper-start.php
    xstore/woocommerce/loop/loop-end.php
    xstore/woocommerce/loop/loop-start.php
    xstore/woocommerce/loop/no-products-found.php
    xstore/woocommerce/loop/result-count.php
    xstore/woocommerce/myaccount/dashboard.php
    xstore/woocommerce/myaccount/form-login.php
    xstore/woocommerce/myaccount/navigation.php
    xstore/woocommerce/single-product/add-to-cart/simple.php
    xstore/woocommerce/single-product/meta.php
    xstore/woocommerce/single-product/product-image.php
    xstore/woocommerce/single-product/related.php
    xstore/woocommerce/single-product/tabs/tabs.php
    xstore/woocommerce/single-product/title.php
    xstore/woocommerce/single-product/up-sells.php
    xstore/woocommerce/single-product.php
    
    ### Composite Products ###
    
    Database Version: 8.6.1
    Loopback Test: ?
    Template Overrides: –
    
    ### Product Bundles ###
    
    Database Version: 6.17.3
    Loopback Test: ?
    Template Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: SK
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-11-07 07:54:49 +01:00
    Options: ?
    Notes: 35
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 1,108
    Oldest: 2022-10-06 23:06:05 +0200
    Newest: 2022-11-06 10:47:55 +0100
    
    Failed: 8
    Oldest: 2022-11-04 20:11:46 +0100
    Newest: 2022-11-06 04:00:10 +0100
    
    Pending: 13
    Oldest: 2022-11-06 12:00:39 +0100
    Newest: 2022-11-10 18:24:54 +0100
    
    ### Status report information ###
    
    Generated at: 2022-11-06 12:00:43 +01:00
    

    Here is the log from Stripe

    2022-11-06T12:03:48+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    account
    ====End Log====
    
    2022-11-06T12:04:55+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    payment_methods request: Array
    (
        [customer] => cus_Kf4cENStT87lKm
        [type] => card
        [limit] => 100
    )
    
    ====End Log====
    
    2022-11-06T12:05:01+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    payment_intents request: Array
    (
        [amount] => 1639
        [currency] => eur
        [payment_method_types] => Array
            (
                [0] => card
            )
    
        [capture_method] => automatic
    )
    
    ====End Log====
    
    2022-11-06T12:05:31+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    payment_intents/pi_3M17azBats7PnWlz19O5CU6H request: Array
    (
        [amount] => 1639
        [currency] => EUR
        [statement_descriptor] => XXXXX.sk* #10382
        [description] => XXXXX.sk - Order 10382
        [customer] => cus_Kf4cENStT87lKm
        [payment_method_types] => Array
            (
                [0] => card
            )
    
        [metadata] => Array
            (
                [customer_name] => XXXXXX
                [customer_email] => XXXXX.sk
                [site_url] => XXXXX.sk
                [order_id] => 10382
                [order_key] => wc_order_bnaYWHurQHOnb
                [payment_type] => single
            )
    
    )
    
    ====End Log====
    
    2022-11-06T12:05:36+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Begin processing UPE redirect payment for order 10382 for the amount of 16.39
    ====End Log====
    
    2022-11-06T12:05:36+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    payment_intents/pi_3M17azBats7PnWlz19O5CU6H?expand[]=payment_method
    ====End Log====
    
    2022-11-06T12:05:37+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Processing response: stdClass Object
    (
        [id] => ch_3M17azBats7PnWlz1ejFTaam
        [object] => charge
        [amount] => 1639
        [amount_captured] => 1639
        [amount_refunded] => 0
        [application] => 
        [application_fee] => 
        [application_fee_amount] => 
        [balance_transaction] => txn_3M17azBats7PnWlz1nsqrMBB
        [billing_details] => stdClass Object
            (
                [address] => stdClass Object
                    (
                        [city] => XXXXX
                        [country] => SK
                        [line1] => XXXXX
                        [line2] => -
                        [postal_code] => 00000
                        [state] => -
                    )
    
                [email] => XXXXX
                [name] => XXXXX
                [phone] => XXXXX
            )
    
        [calculated_statement_descriptor] => XXXXX.SK* #10382
        [captured] => 1
        [created] => 1667736332
        [currency] => eur
        [customer] => cus_Kf4cENStT87lKm
        [description] => DENSITY.sk - Order 10382
        [destination] => 
        [dispute] => 
        [disputed] => 
        [failure_balance_transaction] => 
        [failure_code] => 
        [failure_message] => 
        [fraud_details] => stdClass Object
            (
            )
    
        [invoice] => 
        [livemode] => 
        [metadata] => stdClass Object
            (
                [customer_email] => XXXXX
                [customer_name] => XXXXX
                [order_id] => 10382
                [order_key] => wc_order_bnaYWHurQHOnb
                [payment_type] => single
                [site_url] => XXXXX
            )
    
        [on_behalf_of] => 
        [order] => 
        [outcome] => stdClass Object
            (
                [network_status] => approved_by_network
                [reason] => 
                [risk_level] => normal
                [risk_score] => 59
                [seller_message] => Payment complete.
                [type] => authorized
            )
    
        [paid] => 1
        [payment_intent] => pi_3M17azBats7PnWlz19O5CU6H
        [payment_method] => pm_1M17bUBats7PnWlz25eXu8P4
        [payment_method_details] => stdClass Object
            (
                [card] => stdClass Object
                    (
                        [brand] => visa
                        [checks] => stdClass Object
                            (
                                [address_line1_check] => pass
                                [address_postal_code_check] => pass
                                [cvc_check] => pass
                            )
    
                        [country] => US
                        [exp_month] => 12
                        [exp_year] => 2023
                        [fingerprint] => 3XcOPhq6COKqbQQD
                        [funding] => debit
                        [installments] => 
                        [last4] => 5556
                        [mandate] => 
                        [network] => visa
                        [three_d_secure] => 
                        [wallet] => 
                    )
    
                [type] => card
            )
    
        [receipt_email] => XXXXX
        [receipt_number] => 
        [receipt_url] => https://pay.stripe.com/receipts/payment/XXXXX
        [refunded] => 
        [refunds] => stdClass Object
            (
                [object] => list
                [data] => Array
                    (
                    )
    
                [has_more] => 
                [total_count] => 0
                [url] => /v1/charges/ch_3M17azBats7PnWlz1ejFTaam/refunds
            )
    
        [review] => 
        [shipping] => 
        [source] => 
        [source_transfer] => 
        [statement_descriptor] => XXXXX.sk* #10382
        [statement_descriptor_suffix] => 
        [status] => succeeded
        [transfer_data] => 
        [transfer_group] => 
    )
    
    ====End Log====
    
    2022-11-06T12:05:37+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    balance/history/txn_3M17azBats7PnWlz1nsqrMBB
    ====End Log====
    
    2022-11-06T12:06:32+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Info: Beginning refund for order ch_3M17azBats7PnWlz1ejFTaam for the amount of 16.39
    ====End Log====
    
    2022-11-06T12:06:32+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    payment_intents/pi_3M17azBats7PnWlz19O5CU6H?expand[]=payment_method request: Array
    (
    )
    
    ====End Log====
    
    2022-11-06T12:06:33+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    refunds request: Array
    (
        [amount] => 1639
        [metadata] => Array
            (
                [reason] => test cancellation
            )
    
        [charge] => ch_3M17azBats7PnWlz1ejFTaam
    )
    
    ====End Log====
    
    2022-11-06T12:06:34+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    balance/history/txn_3M17azBats7PnWlz1rC7FHds
    ====End Log====
    
    2022-11-06T12:06:34+00:00 DEBUG 
    ====Stripe Version: 6.9.0====
    ====Start Log====
    Success: Refunded 16,39 € - Refund ID: re_3M17azBats7PnWlz1Unox2H9 - Reason: test cancellation
    ====End Log====
    Saif

    (@babylon1999)

    Hello @densitysk,

    Can you please try updating the WooCommerce plugin and disabling the option highlighted below?


    Link to image: https://i.imgur.com/gZXva5h.png

    You can find it in WooCommerce > Settings > Payments > Stripe > Manage > Settings.

    Let us know how it goes.

    Saif

    (@babylon1999)

    Hello @echongkan,

    I understand you have the same problem, but it can be caused by something else.

    That’s why I’ll ask you to make your own thread and attach as much information as you can.

    We’ll reply as fast as we can. ??

    Thank you!

    echongkan

    (@echongkan)

    OK. I in the meantime altered the order emails and statuses, and I am using the on-hold notification. I also have the same setting for the New checkout experience enabled as he does.

    It took me like 3-4 days to find out the double Ajax request and I think Woo should include a proper email logger in its methods, to be able to know what event is triggering an email.

    Do you know how to do that rather than asking me for all my info in a separate ticket? — Also, why am I able to see other peoples cases and reply to them?

    anastas10s

    (@anastas10s)

    Hi there @densitysk ??

    However now I only got a single admin email about order receipt and a single customer email about order receipt.

    But so far every time a customer places an order with real payment, he always gets two identical emails and the same goes for admin notifications.

    Thanks for reaching back with the site’s SSR, let’s figure out why things are not lining up!

    I found a related issue reported on GitHub, therefore I would like you to test with the previous version of the plugin and let us know if you still face the issue. Here is its download link:
    https://downloads.www.ads-software.com/plugin/woocommerce-gateway-stripe.6.8.0.zip

    After downgrading the plugin, could you go ahead with testing the suggestion of my colleague here? Is the issue still persisting?

    Let us know how that goes!

    anastas10s

    (@anastas10s)

    Hi there @echongkan ??

    OK. I in the meantime altered the order emails and statuses, and I am using the on-hold notification. I also have the same setting for the New checkout experience enabled as he does.

    Thanks for reaching out. I am not sure that I understand what you are describing here; could you elaborate further, please?

    It took me like 3-4 days to find out the double Ajax request and I think Woo should include a proper email logger in its methods, to be able to know what event is triggering an email.

    It would be great to have you add this to the Feature Request Portal, which is a board for our merchants to request features for products like WooCommerce Stripe Payment Gateway:
    https://woocommerce.com/feature-requests/stripe

    Do you know how to do that rather than asking me for all my info in a separate ticket? — Also, why am I able to see other peoples cases and reply to them?

    This is a public forum, therefore by default open and accessible to everyone. Since the information posted in it is public, others can benefit from reading what happened in other cases before posting their issue. Every store’s setup is different, though. For better assistance so that we can check better into your case, please create your own thread for your issue. You can create a new thread right here:
    https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0

    • This reply was modified 2 years ago by anastas10s. Reason: typo
    • This reply was modified 2 years ago by anastas10s. Reason: rephrase
    Thread Starter DensitySK

    (@densitysk)

    found a related issue reported on GitHub, therefore I would like you to test with the previous version of the plugin and let us know if you still face the issue. Here is its download link:

    in fact, it is working now, but with an exactly opposite approach. I have updated the plugin and left the new checkout experience active as it was before. Now new orders are coming in correctly with single email per order as it is supposed to be

    Joey – a11n

    (@jricketts4)

    Thanks for letting us know @densitysk! I’ll go ahead and set this to Resolved. ??

    Thread Starter DensitySK

    (@densitysk)

    hi,

    unfortunately the problem is occuring once again and the system is constantly sending out multiple copies of the same order receipt email to customer and the admin. I think it should be investigated further. Disabling the new checkout experience helped, however that is not a solution, but just a workaround.

    Hi @densitysk

    We totally understand that the issue still persists even after updating the plugin.

    As mentioned above, this is an open bug that was reported here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463.

    I suggest subscribing to the thread to keep posted for updates. I will also be adding a link to this forum thread as well.

    Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Multiple order confirmations for single paid order via STRIPE’ is closed to new replies.