Multiple order confirmations for single paid order via STRIPE

  • Resolved DensitySK

    (@densitysk)


    2 years ago

    Hi,

    when customer is paying via STRIPE on my website, the customer receives two identical emails with an order confirmation and the same goes for admin receiving two email confirmations about received order.

    Please let me know how can this be fixed. I can see the multiple emails for each order paid via STRIPE also in all my email logs.

    Kind regards
    Michal

Viewing 12 replies - 1 through 12 (of 12 total)
  • Igor H

    (@ihereira)

    Hello,

    As a first step, please share a copy of your site’s System Status: It is under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Next, please navigate to WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages, be sure the debug mode is enabled. And create a test order.

    And please go to WooCommerce > System Status > Logs, and let us know if there are any errors visible for us to check.

    echongkan

    (@echongkan)

    I am having the same issue since a few days ago. No errors on the logs, and I was able to see 2 different requests triggering the emails, one coming from the User Client, with its IP, User agent, and a few seconds after, a 2nd order status update request coming from the Stripe Webhook, confirming the payment.

    In the order notes, you see 2 different payment confirmations for the same ID. I guess one email gets sends per email.

    this is how the 2nd one looks like:

    Severity => 200
    Object => woocommerce-order
    EventType => modified
    UserAgent => Stripe/1.0 (+https://stripe.com/docs/webhooks)

    • This reply was modified 2 years ago by echongkan.
    Thread Starter DensitySK

    (@densitysk)

    HI,

    here is the status report and the log from the test order in debug mode including order cancellation and refund of the test order.

    However now I only got a single admin email about order receipt and a single customer email about order receipt.

    But so far every time a customer places an order with real payment, he always gets two identical emails and the same goes for admin notifications.

    Some URLs and contact details have been changed for privacy reasons.

    
### WordPress Environment ###

WordPress address (URL): https://www.XXXXXX.sk
Site address (URL): https://www.XXXXXX.sk
WC Version: 7.0.1
REST API Version: ? 7.0.1
WC Blocks Version: ? 8.5.2
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

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Server Info: Apache
PHP Version: 8.0.23
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 10.5.9-MariaDB-1:10.5.9+maria~focal-log
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fsockopen/cURL: ?
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wffilemods: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
wfhits: Data: 2.02MB + Index: 0.20MB + Engine InnoDB
wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wflogins: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
woocommerce_bundled_itemmeta: Data: 0.34MB + Index: 0.50MB + Engine InnoDB
woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmailsmtp_emails_log: Data: 8.02MB + Index: 0.03MB + Engine InnoDB
wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpr_rocket_cache: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wpr_rucss_used_css: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
yoast_indexable: Data: 2.52MB + Index: 1.09MB + Engine InnoDB
yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
yoast_seo_links: Data: 0.14MB + Index: 0.11MB + Engine InnoDB

### Post Type Counts ###

attachment: 1953
cookielawinfo: 26
custom_css: 1
customize_changeset: 2
elementor_library: 10
nav_menu_item: 20
page: 19
post: 3
postman_sent_mail: 3
product: 385
product_variation: 89
revision: 687
seedprod: 1
shop_coupon: 9
shop_order: 2493
shop_order_refund: 146
staticblocks: 2
user_request: 1
viwec_template: 14
wp_global_styles: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Controlled Admin Access: by WPRuby – 2.0.10
Cost of Goods for WooCommerce: by WPFactory – 2.7.3
Elementor: by Elementor.com – 3.8.0
XStore Core: by 8theme – 4.3.6
EU/UK VAT for WooCommerce Pro: by WPWhale – 2.6.1
Flexible Shipping: by Octolize – 4.16.1
Product Bundles - Variation Bundles: by franticpsyx – 1.1.3
Really Simple SSL: by Really Simple Plugins – 6.0.5
Slider Revolution: by ThemePunch – 6.6.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.23

GDPR Cookie Consent: by WebToffee – 2.3.8
Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
Phone Validator for WooCommerce: by Precious Omonzejele (CodeXplorer ) – 1.3.0
Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.8
WooCommerce Composite Products: by WooCommerce – 8.6.1
WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.16
WooCommerce PayPal Payments: by WooCommerce – 1.9.5
WooCommerce Product Bundles: by WooCommerce – 6.17.3
WooCommerce: by Automattic – 7.0.1
Wordfence Security: by Wordfence – 7.7.1
Yoast SEO: by Team Yoast – 19.9
WP Mail SMTP Pro: by WPForms – 3.6.1
WP Rocket | Exclude Inline Styles from Remove Unused CSS: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.12.2.1
WPForms Lite: by WPForms – 1.7.7.2
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #57 - /shop/
Cart: #58 - /cart/
Checkout: #59 - /checkout/
My account: #60 - /my-account/
Terms and conditions: #76 - /terms-and-conditions/

### Theme ###

Name: XStore Child
Version: 1.0.0
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.3.6
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/cart/proceed-to-checkout-button.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/review-order.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### Composite Products ###

Database Version: 8.6.1
Loopback Test: ?
Template Overrides: –

### Product Bundles ###

Database Version: 6.17.3
Loopback Test: ?
Template Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: SK
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-07 07:54:49 +01:00
Options: ?
Notes: 35
Onboarding: completed

### Action Scheduler ###

Complete: 1,108
Oldest: 2022-10-06 23:06:05 +0200
Newest: 2022-11-06 10:47:55 +0100

Failed: 8
Oldest: 2022-11-04 20:11:46 +0100
Newest: 2022-11-06 04:00:10 +0100

Pending: 13
Oldest: 2022-11-06 12:00:39 +0100
Newest: 2022-11-10 18:24:54 +0100

### Status report information ###

Generated at: 2022-11-06 12:00:43 +01:00

    Here is the log from Stripe

    2022-11-06T12:03:48+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====

2022-11-06T12:04:55+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
payment_methods request: Array
(
    [customer] => cus_Kf4cENStT87lKm
    [type] => card
    [limit] => 100
)

====End Log====

2022-11-06T12:05:01+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
payment_intents request: Array
(
    [amount] => 1639
    [currency] => eur
    [payment_method_types] => Array
        (
            [0] => card
        )

    [capture_method] => automatic
)

====End Log====

2022-11-06T12:05:31+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
payment_intents/pi_3M17azBats7PnWlz19O5CU6H request: Array
(
    [amount] => 1639
    [currency] => EUR
    [statement_descriptor] => XXXXX.sk* #10382
    [description] => XXXXX.sk - Order 10382
    [customer] => cus_Kf4cENStT87lKm
    [payment_method_types] => Array
        (
            [0] => card
        )

    [metadata] => Array
        (
            [customer_name] => XXXXXX
            [customer_email] => XXXXX.sk
            [site_url] => XXXXX.sk
            [order_id] => 10382
            [order_key] => wc_order_bnaYWHurQHOnb
            [payment_type] => single
        )

)

====End Log====

2022-11-06T12:05:36+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
Begin processing UPE redirect payment for order 10382 for the amount of 16.39
====End Log====

2022-11-06T12:05:36+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
payment_intents/pi_3M17azBats7PnWlz19O5CU6H?expand[]=payment_method
====End Log====

2022-11-06T12:05:37+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
Processing response: stdClass Object
(
    [id] => ch_3M17azBats7PnWlz1ejFTaam
    [object] => charge
    [amount] => 1639
    [amount_captured] => 1639
    [amount_refunded] => 0
    [application] => 
    [application_fee] => 
    [application_fee_amount] => 
    [balance_transaction] => txn_3M17azBats7PnWlz1nsqrMBB
    [billing_details] => stdClass Object
        (
            [address] => stdClass Object
                (
                    [city] => XXXXX
                    [country] => SK
                    [line1] => XXXXX
                    [line2] => -
                    [postal_code] => 00000
                    [state] => -
                )

            [email] => XXXXX
            [name] => XXXXX
            [phone] => XXXXX
        )

    [calculated_statement_descriptor] => XXXXX.SK* #10382
    [captured] => 1
    [created] => 1667736332
    [currency] => eur
    [customer] => cus_Kf4cENStT87lKm
    [description] => DENSITY.sk - Order 10382
    [destination] => 
    [dispute] => 
    [disputed] => 
    [failure_balance_transaction] => 
    [failure_code] => 
    [failure_message] => 
    [fraud_details] => stdClass Object
        (
        )

    [invoice] => 
    [livemode] => 
    [metadata] => stdClass Object
        (
            [customer_email] => XXXXX
            [customer_name] => XXXXX
            [order_id] => 10382
            [order_key] => wc_order_bnaYWHurQHOnb
            [payment_type] => single
            [site_url] => XXXXX
        )

    [on_behalf_of] => 
    [order] => 
    [outcome] => stdClass Object
        (
            [network_status] => approved_by_network
            [reason] => 
            [risk_level] => normal
            [risk_score] => 59
            [seller_message] => Payment complete.
            [type] => authorized
        )

    [paid] => 1
    [payment_intent] => pi_3M17azBats7PnWlz19O5CU6H
    [payment_method] => pm_1M17bUBats7PnWlz25eXu8P4
    [payment_method_details] => stdClass Object
        (
            [card] => stdClass Object
                (
                    [brand] => visa
                    [checks] => stdClass Object
                        (
                            [address_line1_check] => pass
                            [address_postal_code_check] => pass
                            [cvc_check] => pass
                        )

                    [country] => US
                    [exp_month] => 12
                    [exp_year] => 2023
                    [fingerprint] => 3XcOPhq6COKqbQQD
                    [funding] => debit
                    [installments] => 
                    [last4] => 5556
                    [mandate] => 
                    [network] => visa
                    [three_d_secure] => 
                    [wallet] => 
                )

            [type] => card
        )

    [receipt_email] => XXXXX
    [receipt_number] => 
    [receipt_url] => https://pay.stripe.com/receipts/payment/XXXXX
    [refunded] => 
    [refunds] => stdClass Object
        (
            [object] => list
            [data] => Array
                (
                )

            [has_more] => 
            [total_count] => 0
            [url] => /v1/charges/ch_3M17azBats7PnWlz1ejFTaam/refunds
        )

    [review] => 
    [shipping] => 
    [source] => 
    [source_transfer] => 
    [statement_descriptor] => XXXXX.sk* #10382
    [statement_descriptor_suffix] => 
    [status] => succeeded
    [transfer_data] => 
    [transfer_group] => 
)

====End Log====

2022-11-06T12:05:37+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
balance/history/txn_3M17azBats7PnWlz1nsqrMBB
====End Log====

2022-11-06T12:06:32+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
Info: Beginning refund for order ch_3M17azBats7PnWlz1ejFTaam for the amount of 16.39
====End Log====

2022-11-06T12:06:32+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
payment_intents/pi_3M17azBats7PnWlz19O5CU6H?expand[]=payment_method request: Array
(
)

====End Log====

2022-11-06T12:06:33+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
refunds request: Array
(
    [amount] => 1639
    [metadata] => Array
        (
            [reason] => test cancellation
        )

    [charge] => ch_3M17azBats7PnWlz1ejFTaam
)

====End Log====

2022-11-06T12:06:34+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
balance/history/txn_3M17azBats7PnWlz1rC7FHds
====End Log====

2022-11-06T12:06:34+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
Success: Refunded 16,39 € - Refund ID: re_3M17azBats7PnWlz1Unox2H9 - Reason: test cancellation
====End Log====
    Saif

    (@babylon1999)

    Hello @densitysk,

    Can you please try updating the WooCommerce plugin and disabling the option highlighted below?


    Link to image: https://i.imgur.com/gZXva5h.png

    You can find it in WooCommerce > Settings > Payments > Stripe > Manage > Settings.

    Let us know how it goes.

    Saif

    (@babylon1999)

    Hello @echongkan,

    I understand you have the same problem, but it can be caused by something else.

    That’s why I’ll ask you to make your own thread and attach as much information as you can.

    We’ll reply as fast as we can. ??

    Thank you!

    echongkan

    (@echongkan)

    OK. I in the meantime altered the order emails and statuses, and I am using the on-hold notification. I also have the same setting for the New checkout experience enabled as he does.

    It took me like 3-4 days to find out the double Ajax request and I think Woo should include a proper email logger in its methods, to be able to know what event is triggering an email.

    Do you know how to do that rather than asking me for all my info in a separate ticket? — Also, why am I able to see other peoples cases and reply to them?

    anastas10s

    (@anastas10s)

    Hi there @densitysk ??

    However now I only got a single admin email about order receipt and a single customer email about order receipt.

    But so far every time a customer places an order with real payment, he always gets two identical emails and the same goes for admin notifications.

    Thanks for reaching back with the site’s SSR, let’s figure out why things are not lining up!

    I found a related issue reported on GitHub, therefore I would like you to test with the previous version of the plugin and let us know if you still face the issue. Here is its download link:
    https://downloads.www.ads-software.com/plugin/woocommerce-gateway-stripe.6.8.0.zip

    After downgrading the plugin, could you go ahead with testing the suggestion of my colleague here? Is the issue still persisting?

    Let us know how that goes!

    anastas10s

    (@anastas10s)

    Hi there @echongkan ??

    OK. I in the meantime altered the order emails and statuses, and I am using the on-hold notification. I also have the same setting for the New checkout experience enabled as he does.

    Thanks for reaching out. I am not sure that I understand what you are describing here; could you elaborate further, please?

    It took me like 3-4 days to find out the double Ajax request and I think Woo should include a proper email logger in its methods, to be able to know what event is triggering an email.

    It would be great to have you add this to the Feature Request Portal, which is a board for our merchants to request features for products like WooCommerce Stripe Payment Gateway:
    https://woocommerce.com/feature-requests/stripe

    Do you know how to do that rather than asking me for all my info in a separate ticket? — Also, why am I able to see other peoples cases and reply to them?

    This is a public forum, therefore by default open and accessible to everyone. Since the information posted in it is public, others can benefit from reading what happened in other cases before posting their issue. Every store’s setup is different, though. For better assistance so that we can check better into your case, please create your own thread for your issue. You can create a new thread right here:
    https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0

    • This reply was modified 2 years ago by anastas10s. Reason: typo
    • This reply was modified 2 years ago by anastas10s. Reason: rephrase
    Thread Starter DensitySK

    (@densitysk)

    found a related issue reported on GitHub, therefore I would like you to test with the previous version of the plugin and let us know if you still face the issue. Here is its download link:

    in fact, it is working now, but with an exactly opposite approach. I have updated the plugin and left the new checkout experience active as it was before. Now new orders are coming in correctly with single email per order as it is supposed to be

    Joey – a11n

    (@jricketts4)

    Thanks for letting us know @densitysk! I’ll go ahead and set this to Resolved. ??

    Thread Starter DensitySK

    (@densitysk)

    hi,

    unfortunately the problem is occuring once again and the system is constantly sending out multiple copies of the same order receipt email to customer and the admin. I think it should be investigated further. Disabling the new checkout experience helped, however that is not a solution, but just a workaround.

    Hi @densitysk

    We totally understand that the issue still persists even after updating the plugin.

    As mentioned above, this is an open bug that was reported here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463.

    I suggest subscribing to the thread to keep posted for updates. I will also be adding a link to this forum thread as well.

    Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Multiple order confirmations for single paid order via STRIPE’ is closed to new replies.