Multiple order numbers for same subscription

  • Resolved noctura400

    (@noctura400)


    3 weeks, 6 days ago

    Site currently sells full purchase of product and subscription to pay in instalments each month. At the moment, each monthly subscription payment creates a new order number in WooCommerce, which confuses customers. It is clear that each new full purchase will create a new order number, but is it possible to set the system so that the subscription will run on the same order number?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello noctura400,

    Thank you for contacting WooCommerce support.

    Could you let me know which subscription plugin you’re using?
    Based on that, I can provide more specific guidance or alternative solutions to help streamline the process.

    Looking forward to your response!

    Thread Starter noctura400

    (@noctura400)

    Hi Zubair,

    Thank you. SUMO subscriptions.

    Many thanks

    Anja

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi Anja @noctura400,

    Thank you. SUMO subscriptions.

    Just curious, did you already have a chance to reach out to the SUMO subscriptions plugin developers? If not, I recommend reaching out to them and explaining the issue, it is likely their plugin was designed to create a new order number for each subscription.

    Let us know how it goes.

    Cheers.

    Thread Starter noctura400

    (@noctura400)

    Hi, thank you. Good idea. Will do that.

    Thanks again.

    Anja

Viewing 4 replies - 1 through 4 (of 4 total)
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