Multiple Orders
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Hi,
I am getting multiple order from the same customer whereas they placed only single order. What is the issue?
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Hello there,
Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?
Be sure to paste it here in your response.
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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php ### Custom Price Labels Settings ### WooCommerce Custom Price Labels: yes Override global price labels with per product labels: no Search bots: no Global Custom Price Labels: yes Add before the price: Add after the price: Add between regular and sale prices: Remove from price: Replace in price: :: Hide on: Show on: User roles to hide: User roles to show: Per Product Custom Price Labels: yes Disable options: Enable/Disable: no Instead of the price: Append: Before the price: Append: Between regular and sale prices: Append: After the price: Append: ### Action Scheduler ### Canceled: 8 Oldest: 2021-11-22 16:08:37 +0500 Newest: 2021-12-17 03:28:36 +0500 Complete: 32,209 Oldest: 2021-11-22 15:51:33 +0500 Newest: 2021-12-23 15:03:29 +0500 Failed: 6 Oldest: 2021-12-08 18:18:38 +0500 Newest: 2021-08-06 09:49:17 +0500 Pending: 6 Oldest: 2021-12-23 16:50:51 +0500 Newest: 2021-12-25 17:53:37 +0500 ### CoCart ### Version: 3.0.17 Database Version: 3.0.17 Install Date: October 27 2021 Carts in Session: 6473 Carts Active: 6426 out of 6473 in session. Carts Expiring Soon: 268 out of 6473 in session. Carts Expired: 47 out of 6473 in session. Carts Source (by CoCart): 0 Carts Source (by Web): 6469 Carts Source (by Other): 4 ### Status report information ### Generated at: 2021-12-23 15:07:57 +05:00
Hey Saniat,
I might have the same issue, too. The orders are all from one customer, but do the other orders come out to be under “Failed” and only one comes out to be a successful transaction?
No transaction has been made, they all are on COD.
Hi there,
@hozayrayz Please create your own thread for your issue – https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.
This is to make sure that every user’s issues receive their own thread with appropiate attention.
* Frequently Asked Questions
https://www.ads-software.com/support/forum-user-guide/faq/#:~:text=I%20have%20the%20same%20problem!%20Can%20I%20just%20reply%20to%20someone%20else%E2%80%99s%20post%20with%20%E2%80%9CMe%20too%E2%80%9D%3F@saniat
This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
You can perform a conflict test, you can find a more detailed explanation on how to do a conflict test here.Also creating a staging site, will allow you to test without affecting your production site.
More information about this:
* https://docs.WooCommerce.com/document/testing-updates-using-a-staging-environment/* A plugin for this: https://www.ads-software.com/plugins/wp-staging/
I hope it leads you in the right direction.
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to proceed as advised.
If you have further questions, please feel free to open a new topic.
- The topic ‘Multiple Orders’ is closed to new replies.