Duplicate Orders

  • Hey,

    I have an issue where sometimes multiple orders are coming with same order number. Attached screenshot for reference.
    https://drive.google.com/file/d/1kCIogMRGxK0uU751bg1tKe5Sm_cvKQGS/view?usp=sharing
    as I saw in the order notes, the above 5 orders that are shown in the screenshot are ordered using Authorize.net gateway.

    plugin version we are using is 5.1.25

    I think it is not an issue with woocommerce plugin because I ran a simulator that orders 1000 orders per hour and didn’t find any issue there. The simulator will order from direct bank transfer. So I think it might be an issue with this plugin.
    Please let me know how to resolve the issue.

    Thanks,
    Aravind

    • This topic was modified 2 years, 6 months ago by aravind21.
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  • Plugin Author mohsinoffline

    (@mohsinoffline)

    Hi Aravind,

    The Authorize.Net plugin does not generate or determine order numbers. The order ID is created even before the payment gateway class method to process payments is invoked, and when that happens WooCommerce passes to it the order ID as one of the parameters. Can you send a list of plugins active on the site?

Viewing 1 replies (of 1 total)
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