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Resolved donantier
(@donantier)

3 years, 5 months ago

Hello!!!

Until the last version, 2.5.1 everything worked perfectly, but with the new version everything has been screwed up.
The articles are synchronized, the facebook shop recognizes the articles, but:
1.- Some products are badly synchronized, without photos.
2.- The products that do have photos, the facebook shop does not show the photos and therefore does not show the products….
3.- The products do not connect to the channels, neither to the shop (it does not show them in the shop) nor to the dynamic ads channel (they cannot be used for advertising).

I do not know how to get the screenshots I have to show you the problems described. I have also been talking to facebook advertising, I have the conversation if needed, and he told me that it is a problem of pluging that is malfunctioning.

I need help.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Thu P. a11n
(@thup90)

3 years, 5 months ago

Hi there,

I’m very sorry for the issues you’re having with the latest version of Facebook for WooCommerce.

Could you send us some screenshots of the issues in your reply? I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox and Edge.

Thread Starter donantier
(@donantier)

3 years, 5 months ago

`Hello!!!

I finally got desperate and deleted everything, facebook and instagram shop, deleted product catalog and I have put everything new. uninstall the plugin, delete it, empty the cache, turn off the computer and I am currently waiting for facebook to approve the products.
3 hours later it did it all again, I installed the plugin, created a new product catalogue and linked it to facebook, almost all the products uploaded well, except 1 that was uploaded without images. I am currently waiting for facebook to approve the products.
Even so I send you the screenshot in case someone has something similar and can correct the problem.

https://snipboard.io/U0tlZq.jpg
https://snipboard.io/CpwSTg.jpg
https://snipboard.io/ZtqLbp.jpg
https://snipboard.io/F3VZeq.jpg
https://snipboard.io/RcSqBo.jpg
https://snipboard.io/ujzGKi.jpg
https://snipboard.io/hOyAmu.jpg
https://snipboard.io/FYj6tZ.jpg

Thank you for your help

Plugin Support wpnomad a11n
(@wpnomad)

3 years, 5 months ago

Hi there,

Thank you for sharing further details. We’d need to login and take a look at the site’s dashboard and the logs in order to troubleshoot further. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thread Starter donantier
(@donantier)

3 years, 5 months ago

Hello!!!

I have created the account at wooCommerce.com as you told me but here i found 2 problems:
1.- inside my account everytime i try start support, dont let me always asking for verify…. (6 times by now). https://snipboard.io/OzfWl5.jpg
2.- i cant see my dasboard of my web page my domain is at hostinger and mymplace is build in there by a hosting plan. https://snipboard.io/YCPdDA.jpg

About my problem with pluging: Facebook for WooCommerce:
casi todos mis productos han sido reconocidos en Facebook, pero en algunos las fotos no se han transferido. Yo tengo productos que tienen 3 variedades y solo se muestra 1 foto o 2 fotos, simepre hay 1 o 2 que no se muestran….:
https://snipboard.io/FilbN9.jpg
https://snipboard.io/5eFBGK.jpg
https://snipboard.io/pA8i2W.jpg
https://snipboard.io/lXUCEY.jpg
https://snipboard.io/OJDr6w.jpg
https://snipboard.io/3lzqgx.jpg
so products haven′t sync properly….
and if you look at facebook products… yo can see that inside the product info, picture havent been sync…
https://snipboard.io/ODXH1s.jpg
https://snipboard.io/vsxn6w.jpg
https://snipboard.io/QWuOBw.jpg
and here no picture:
https://snipboard.io/vNMXJd.jpg
https://snipboard.io/2Y7qeC.jpg

Please i need help.
Thx in advance.

Plugin Support Cara
(@dcka)

3 years, 3 months ago

Sorry for the delayed response here, @donantier! We completely missed your reply.

Are you still having issues with this?

If yes, I checked on the WooCommerce.com account on the screenshots you provided, and it looks like the email on that should already be verified. You should now be able to contact us from this link: Open a Support Request.

Do let us know if you’re still having issues with that.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Multiple Problems’ is closed to new replies.