Multiple Problems and ZERO support

Do not give them your money!!!!! On the front end a “loading images” message appears and won’t go away even though all images have loaded. On the back end only the first 40 images appear on the image management page. I purchased the paid version and I am supposed to receive “premium” support. I created a support ticket and have received zero response after more than two weeks. I am now using a different gallery plug-in. I have deleted the Ape Gallery plug-in and I am going to do a charge-back on my credit card.