Halilcan,
Thank you for the feedback. As a follow-up, here is feedback to your issues you flagged.
-Service Unavailable Error. When the add-on is active, I’m not able to complete check-out. Cart and payment type goes into updating mode and doesn’t let me confirm the order. (There is only pay at the door option)
*I was able to occasionally order from the mobile site, but it still took a lot of time. When the order is completed, customer receives an error as: “Service unavailable”
but, both admin and the customer received the order e-mail. Also the prints were sent to google cloud printer.
BizSwoop Support: Based upon this information, we suspect the Plugin might be conflicting with another Plugin you have activated. Or conflicting with custom code you have developed for checkout and other payment options. Can you please deactivate other Plugins and verify if the issue is still occurring? This will help isolate the issue if it’s linked to a plugin conflicting. Or other custom code introducing conflicts.
-While in the add-on Locations tab “wp-admin/admin.php?page=zp_bce0c&tab=bce0c_b4c0b”, saving or refreshing the page sends me to “Page Not Found” page and sometimes refreshing it brings the Locations tab back. (Changes were successfully saved although I was redirected to “Page Not Found”.
BizSwoop Support: Can you please provide a video of this issue occurring, a product useloom.com can record your browser window. And can you also provide the page URL it redirects to for the error “Page Not Found”? This could be related to our comments above about a Plugin or custom code conflicting. Also test this functionality once all other Plugins are deactivated. And verify if the issue still occurs.
-Local currency symbol is not displayed in the PDF/print.
BizSwoop Support: Which local currency symbol are you using? And does this occur for the print-outs? or only on the PDF view in GCP?
-Product add-ons are not displayed correctly (it only displays the codes) in the PDF/print. (Add-on N-Media WooCommerce PPOM)
BizSwoop Support: At this time, we don’t provide third party product or checkout Plugins compatibility support for the Print Plugin. Based upon this information, the other Plugins you have activated could be introducing the issues you flagged above and per our comments. We’d recommend deactivating these Plugins and testing the results.
We will add this Plugin Add-on N-Media WooCommerce PPOM you mentioned to a list of Plugins for future compatibility support. Unfortunately right now, we don’t provide compatibility support for 3rd party plugins due to the multiple plugins by various developers. We do understand a need for Product Add-on functionality, we provide a plugin which is supported by the Print Plugin for Product Add-ons.
-Multi language is not supported. It would be lovely to have a .pot file and just translate according to website language. (If this is offered in the future, I can help with Turkish).
BizSwoop: Yes, we are working to fix the localization bug to support the translations files from the community. In our next release, we will provide the support. We’d love to have you provide the Turkish translations for the community.
If deactivating Plugins don’t resolve these errors and issues you flagged. Can you please visit our bizswoop.com/support and send us the following log information to help us reproduce the issue you are experiencing.
Under the WooCommerce sub menu, click Status. And under the tab System Status, copy and paste the log and details for us to review. Or you can go to this URL on your website https://”www.yourdomain.com”/wp-admin/admin.php?page=wc-status&tab=status
In addition, please click on the tab Logs, send us any error logs linked to the Print plugin. And when you send this additional log information, please let us know the results of the Plugin conflicting with other Plugins installed as you deactivate to verify and test.
If the issues or errors you reported are able to be reproduced and linked to the Print Plugin, we will work to provide a fix, but if the issues are related to custom code or third party Plugins, unfortunately, we won’t be able to resolve the issues or errors for your site. We’d recommend contacting those Plugin developers to see if their Plugins can be modified to function with the Print Plugin or find other Plugins that are supported by our Plugin.
Regards,
Support Team
