Hello @dexperkins,
Thank you for taking the time to explain the issue you’re facing. We understand your concern and are here to resolve this for you.
To better understand the problem and provide a solution, could you please provide the URL where the issue occurred and a screen recording of the error along with the results page setup?
Additionally, we need a screenshot of your site’s health page. This information will help us replicate the environment and accurately diagnose the issue. Here are the steps to access your site’s health information:
- Navigate to the “Tools” section in your website’s sidebar menu.
- Click on “Site Health.”
- Select the “Info” tab.
- Click on “Server.”
To help us capture any new errors, please enable the QSM error log and try the quiz again. Here’s how to do it:
- Navigate to the QSM Sidebar.
- Click on Settings.
- Under the main settings, enable the QSM log.
- Save the changes.
Once you’ve done this, you’ll see a “QSM Logs” menu. Please try taking the quiz again and share the error log with us.
Kindly ensure that you are using the latest version of QSM, which is 9.1.1. This helps in ensuring compatibility and resolving any known issues.
Our goal is to ensure you have a smooth experience and can fully benefit from our product. I want to assure you that my team and I will make every effort to help you. If you have any further questions or need additional assistance, please feel free to reach out. We are here to help.
Best regards,
Sadiya