• Resolved dexperkins

    (@dexperkins)


    I have no problem creating multiple quizzes to put on a single page. But, when I try to do anything with the results output, I get errors. The computer hangs and I get a “Server not found” message.” If I delete the Results pages settings, things work again. Is there a solution to this problem? I have encountered it with other quiz plugins for WordPress.

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  • Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello @dexperkins,

    Thank you for taking the time to explain the issue you’re facing. We understand your concern and are here to resolve this for you.

    To better understand the problem and provide a solution, could you please provide the URL where the issue occurred and a screen recording of the error along with the results page setup?

    Additionally, we need a screenshot of your site’s health page. This information will help us replicate the environment and accurately diagnose the issue. Here are the steps to access your site’s health information:

    1. Navigate to the “Tools” section in your website’s sidebar menu.
    2. Click on “Site Health.”
    3. Select the “Info” tab.
    4. Click on “Server.”

    To help us capture any new errors, please enable the QSM error log and try the quiz again. Here’s how to do it:

    1. Navigate to the QSM Sidebar.
    2. Click on Settings.
    3. Under the main settings, enable the QSM log.
    4. Save the changes.

    Once you’ve done this, you’ll see a “QSM Logs” menu. Please try taking the quiz again and share the error log with us.

    Kindly ensure that you are using the latest version of QSM, which is 9.1.1. This helps in ensuring compatibility and resolving any known issues.

    Our goal is to ensure you have a smooth experience and can fully benefit from our product. I want to assure you that my team and I will make every effort to help you. If you have any further questions or need additional assistance, please feel free to reach out. We are here to help.

    Best regards,
    Sadiya

    Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello @dexperkins,

    We hope you are doing well

    Since we haven’t received any response from your end, I’ll be marking this ticket as resolved. However, please don’t hesitate to reach out to us if you have any further queries or require additional assistance.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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