Multiple Refund Email Notifications

  • Resolved wbarker

    (@wbarker)


    6 years, 1 month ago

    Just built this site, testing out the ecommerce functionality. After refunding an order, WooCommerce is now repeatedly sending email notifications of the same order being refunded.

    I saw other instances of people asking this question, but they seemed to drop off so no resolution was shown in the thread.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Did you use different emails for admin/orders? If not, this can cause “duplicates”.

    Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi!

    Did you get this figured out?

    If not, it could be a conflict.

    The best way to determine if the issue is being caused by a theme and/or plugin is to:

    1. Temporarily switch your theme to the Storefront (https://woocommerce.com/products/storefront/) or TwentySeventeen (https://www.ads-software.com/themes/twentyseventeen/) theme.
    2. Try to reproduce the problem:
    If the problem is resolved, it is a theme conflict. If not, continue to the next step.
    3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
    4. Try to reproduce the problem again. If the problem is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict

    For more detailed instructions, check out How to test for plugin and theme conflicts (https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

Viewing 2 replies - 1 through 2 (of 2 total)
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