Multiple same orders due to refreshing checkout after submit payment

Hello @hellionz

Thanks for your message. I’d be happy to help.

This sounds like something being caused by a conflict with a plugin or a theme.

I’d like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Once you’ve done that, you can paste it here in your response.

This will give us a better understanding on what might be causing the problem.

### WordPress Environment ###

WordPress address (URL): https://*********.com
Site address (URL): https://************.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.6.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.16.1
PHP Version: 7.4.4
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 8.0.19-10
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 125.53MB
Database Data Size: 104.74MB
Database Index Size: 20.79MB
wp_woocommerce_sessions: Data: 0.66MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 1.03MB + Index: 0.46MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 7.75MB + Index: 4.34MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 1.71MB + Index: 0.71MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 1.49MB + Index: 0.78MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 6.18MB + Index: 1.09MB + Engine MyISAM
wp_failed_jobs: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.54MB + Index: 0.02MB + Engine MyISAM
wp_mailchimp_jobs: Data: 1.18MB + Index: 0.02MB + Engine MyISAM
wp_mlw_qm_audit_trail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mlw_question_terms: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mlw_questions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_mlw_quiz_theme_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mlw_quizzes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_mlw_results: Data: 2.64MB + Index: 0.01MB + Engine MyISAM
wp_mlw_themes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf_objectmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 17.52MB + Index: 0.23MB + Engine MyISAM
wp_postmeta: Data: 27.57MB + Index: 6.65MB + Engine MyISAM
wp_posts: Data: 4.25MB + Index: 0.48MB + Engine MyISAM
wp_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_analytics_ga: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 1.52MB + Index: 1.11MB + Engine InnoDB
wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_taxonomymeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 7.01MB + Index: 1.88MB + Engine MyISAM
wp_users: Data: 0.25MB + Index: 0.29MB + Engine MyISAM
wp_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.21MB + Index: 0.20MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.70MB + Index: 0.59MB + Engine MyISAM
wp_wc_order_stats: Data: 0.28MB + Index: 0.17MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.15MB + Index: 0.16MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wccs_condition_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wccs_conditions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wf_sn_cf_bl_ips: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wp_wf_sn_cf_vl: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_wf_sn_el: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wf_sn_ss_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wf_sn_tests: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wpforms_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_entry_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wpml_mails: Data: 19.52MB + Index: 0.00MB + Engine InnoDB
wp_wpvivid_scan_result: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpvivid_unused_uploads_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.37MB + Index: 0.18MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.51MB + Index: 0.68MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 3
attachment: 974
blocks: 8
cwginstocknotifier: 362
fl-builder-template: 26
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
jp_vid_sitemap: 3
ml-slide: 6
ml-slider: 1
nav_menu_item: 43
nf_sub: 37
page: 31
post: 3
product: 49
product_variation: 62
qsm_quiz: 1
revision: 21
shop_coupon: 42
shop_order: 3703
shop_order_refund: 24
soliloquy: 1
tt_font_control: 1
um_directory: 1
um_form: 3
wpforms: 2
wpplugin__sub_log: 1
wpplugin_sub_button: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.3.2
Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 5.2.0
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.6.1
Pixel Cat Lite: by Fatcat Apps – 2.5.7
Facebook for WooCommerce: by Facebook – 2.6.4
Social Shop for WooCommerce: by StoreYa – 2.6
Astra Security Suite – Firewall & Malware Scan: by Astra Security – 0.2
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.0.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
Jetpack: by Automattic – 10.1
Klaviyo: by Klaviyo
Inc. – 2.5.2

Mailchimp for WooCommerce: by Mailchimp – 2.5.2
Nginx Helper: by rtCamp – 2.2.2
Quiz And Survey Master: by ExpressTech – 7.3.2
Rank Math SEO PRO: by Rank Math – 2.15.0
Rank Math SEO: by Rank Math – 1.0.71.1
Ultimate Member: by Ultimate Member – 2.2.4
WooCommerce Admin: by WooCommerce – 2.6.1
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.4
WooCommerce Stripe Gateway: by WooCommerce – 5.4.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.6.0
WP Compress | Image Optimizer: by WP Compress – 5.10.22
WP Mail Logging: by Wysija – 1.9.8
WP Mail SMTP: by WPForms – 3.0.3
WPForms: by WPForms – 1.6.9
Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8

### Inactive Plugins (6) ###

Anti-Spam by CleanTalk: by СleanTalk <[email protected]> – 5.160.3
GridPane Redis Object Cache: by Version Forked by GridPane | Till Krüss – 1.5.6
Perfmatters: by forgemedia – 1.7.5
Product Recommendation Quiz for eCommerce: by RevenueHunt – 2.0.8
Security Ninja (Premium): by WP Security Ninja – 5.124
WooCommerce Blocks: by Automattic – 5.8.0

### Must Use Plugins (1) ###

WP CLI Login Command Server: by Evan Mattson – 1.2

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #493 - /products/
Cart: #280 - /cart/
Checkout: #283 - /checkout/
My account: #286 - /my-account/
Terms and conditions: #525 - /terms-conditions/

### Theme ###

Name: Flatsome
Version: 3.14.2
Author URL: https://www.uxthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/add-to-cart/variable.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 4,378
Oldest: 2021-08-11 04:43:40 +0000
Newest: 2021-09-07 21:47:47 +0000

Failed: 5
Oldest: 2020-03-28 13:52:10 +0000
Newest: 2021-04-29 23:06:36 +0000

Pending: 12
Oldest: 2021-09-07 22:47:47 +0000
Newest: 2021-09-13 05:18:59 +0000

### Status report information ###

Generated at: 2021-09-07 21:50:18 +00:00

Any ideas @nathvi

Hey there!

Thank you for that status report. Just to confirm, are you able to reproduce this issue reliably? And if you are able to reproduce it, are you only clicking the place order button once and not refreshing the page? We’ll need to know if you can reliably reproduce the issue before making any specific recommendations.

Thanks!

Hey?@hellionz,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.