Multiple Sites Using Plugin Crashed

  • Resolved walkinverse

    (@walkinverse)


    1 year, 6 months ago

    I am not sure why this occurred, but I updated all sites and now with the plugin enabled, all sites are broken. All sites using the plugin have the same error message. They are also hosted on different servers.

    Stack trace:

    0 /home/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(263): TEC\Common\Contracts\Container->get()

    1 /home/public_html/wp-content/plugins/event-tickets/src/Tribe/Service_Provider.php(31): TEC\Common\lucatume\DI52\Container->make()

    2 /home/public_html/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(455): Tribe__Tickets__Service_Provider->register()

    3 /home/public_html/wp-content/plugins/event-tickets/common/src/Common/Contracts/Container.php(46): TEC\Common\lucatume\DI52\Container->register()

    4 /home/public_html/wp-content/plugins/event-tickets/common/src/Tribe/Container.php(305): TEC\Common in /home/public_html/wp-content/plugins/event-tickets/common/src/Common/Contracts/Container.php on line 27

    Also sent a ticket in via your site. And yes even stripped back to bare bones on test site.

Viewing 10 replies - 16 through 25 (of 25 total)
  • Thread Starter walkinverse

    (@walkinverse)

    @jhuffman @dviss @bordoni I just updated my test server to use wordpress 6.3.1. as I saw they cut a new release and it seems to have resolved the issue. It might have had something to do with 6.3. I have not tried this in production. I turned off all plugins and used the default theme. Upgraded to 6.3.1 and activated the calendar plugin. Didn’t crash. I then turned back on the theme and walked each plugin one by one. Didn’t crash.

    Plugin Author Gustavo Bordoni

    (@bordoni)

    Which version of Event Tickets do you have active? It seems like it might be related to that.

    Thread Starter walkinverse

    (@walkinverse)

    I just updated all plugins on both test and prod. Now running Version 6.2.0.1 with WordPress 6.3.1. Also an running again in production.

    One of my problem installations is working again with no changes on my end. Still on WP 6.3, so this is not necessarily fixed by the update to 6.3.1.

    Thread Starter walkinverse

    (@walkinverse)

    Do I need to pay for a license to get support? Not sure what to do at this point. I am just trying to test out the plugin and can’t afford to have it take my site down again. I hate to be strong-armed into a subscription until I can try something first. @bordoni any idea on what we can do?

    @walkinverse Thank you for the information! When my web host updated WordPress, the site still isn’t working so they are trying to find where the critical error is.

    Plugin Support Darian

    (@d0153)

    Hi @walkinverse

    Unfortunately, you need to purchase one of premium plugins to be eligible for our premium support.

    To all:

    Could you provide us with the version of the following so we can investigate the issue further?

    • The Events Calendar
    • Event Tickets
    • WordPress
    • PHP
    Plugin Support Darian

    (@d0153)

    Hi @walkinverse

    I’m reaching out to let you know that we’ve created an internal ticket to address the issue reported on this thread, and we’ve included your case in it.

    Unfortunately, we don’t have an estimated time for when the issue will be resolved, but we’ll keep you updated as soon as a solution becomes available.

    —
    Internal Bug Ticket Reference: ET-1886

    Plugin Support Gladys

    (@greventscalendar)

    Hi @walkinverse ,
    ?
    With our latest release of?Event Tickets 5.6.6, we have fixed the issues causing the internal error.
    ??
    As always, we suggest testing updates on a staging site first and having a recent backup, but it should all be smooth sailing. You can remove any workarounds after updating the plugins if you implemented them.
    ?
    If you still have issues after updating to the latest releases, please open a new support thread and include any specific details.
    ?
    Have a great day!
    Gladys

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 10 replies - 16 through 25 (of 25 total)
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